Overview: SAP Customer Experience and Nextiva as CRM Category solutions.
The SAP Customer Experience and Nextiva Customer Relationship Suite cater to distinct business needs within the CRM domain. SAP Customer Experience offers expansive features for engagement management and sales processes, primarily benefitting mid-markets and enterprises in industries like IT and consumer goods. Meanwhile, Nextiva focuses on communication and support-centric features, appealing to large enterprises and sectors like health and wellness. Businesses should choose based on their emphasis on engagement depth or communication efficiency.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
Nextiva: Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.
SAP Customer Experience and Nextiva: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Customer Experience excels in engagement management and sales documentation, enhancing processes from following up to contract management. read more →
Nextiva Customer Relationship Suite focuses on communication and collaboration, supporting helpdesk and call management. read more →
Business Goals
SAP Customer Experience supports goals like enhancing customer relationships and increasing sales, aligning with strategic growth and efficiency. read more →
Nextiva Customer Relationship Suite aims to improve internal communications while helping businesses acquire customers and enter new markets. read more →
Core Features
Features in SAP Customer Experience include analytics, integration, and ease of migration, meeting varied business needs from data handling to compliance. read more →
Nextiva Customer Relationship Suite provides custom reports and training & onboarding, ensuring effective data management and workforce readiness. read more →
Vendor Support
SAP Customer Experience offers extensive support options like 24/7 availability and multiple communication channels, catering to diverse operational demands. read more →
Nextiva Customer Relationship Suite’s support includes 24/7 options and training sessions, addressing preferences for comprehensive user support. read more →
Segments and Industries
SAP Customer Experience is favored by mid-market and enterprise clients in IT, software, and consumer goods sectors. read more →
Nextiva Customer Relationship Suite is predominantly used by large enterprises and sectors like health and wellness, focusing on communication needs. read more →
Operational Alignment
SAP Customer Experience integrates into complex workflows, supporting various operational scales and environments, from CRM tasks to customer acquisitions. read more →
Nextiva Customer Relationship Suite fits communication-centric workflows, adapting well to companies focusing on internal and external communications. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SAP Customer Experience in Action: Unique Use Cases
How can SAP Customer Experience optimize your Engagement Management Workflow?
How does SAP Customer Experience facilitate Sales Document Management?
How does SAP Customer Experience facilitate Relationship Management?
What solutions does SAP Customer Experience provide for Contact List Management?
Nextiva in Action: Unique Use Cases
What benefits does Nextiva offer for Helpdesk Management?
How does Nextiva address your Collaboration Challenges?
How can Nextiva optimize your Communication Management Workflow?
News
Latest SAP Customer Experience News
RChilli Launches Application on SAP SuccessFactors Marketplace - StreetInsider
RChilli has launched its application on the SAP SuccessFactors Marketplace, expanding integration options for SAP SuccessFactors users. The new solution enables streamlined resume parsing and data enrichment, enhancing HR processes for enterprises leveraging SAP's cloud-based human capital management platform.
Latest Nextiva News
Nextiva accelerates global CX innovation with new India hub
Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.
