Overview: SAP Customer Experience and Kommo as CRM Category solutions.
SAP Customer Experience focuses on enhancing customer relationships and is favored by mid-market and small businesses across diverse industries. It integrates various communication channels and offers broad vendor support. Kommo primarily aids sales management for large enterprises in software and marketing fields. It excels in integration and analytics yet offers fewer AI-enabled features compared to SAP. Both cater to different operational scales and complexities in the customer relationship management sector.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
Kommo: Kommo boosts sales by automating conversations across messaging apps. Leads are converted to sales using this web-based online CRM.
SAP Customer Experience and Kommo: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Customer Experience supports capabilities like engagement management, proposal & quote management, and helpdesk management, facilitating various customer interaction workflows. read more →
Kommo focuses on sales call management, lead management, and communication management, helping businesses streamline their sales operations. read more →
Business Goals
SAP Customer Experience helps enhance customer relationships and acquire customers efficiently, aligning with strategic sales and client retention objectives. read more →
Kommo is designed to increase sales and revenue, focusing on improving internal communications and efficiency. read more →
Core Features
SAP Customer Experience offers extensive integration, AI-powered features, and robust analytics, enabling businesses to analyze customer data and gain insights. read more →
Kommo's standout features include integration and custom reports, supplemented by reliable analytics, catering to detailed data reporting and management needs. read more →
Vendor Support
SAP Customer Experience provides comprehensive support through chat, phone, email, and 24/7 channels, satisfying diverse customer support preferences. read more →
Kommo offers adequate support with 24/7 availability, email, phone, and chat support options, suitable for enterprises requiring consistent assistance. read more →
Segments and Industries
SAP Customer Experience serves mid-market and small segments predominantly within software, consumer goods, and IT industries. read more →
Kommo caters to large enterprises and is popular in the computer software and marketing industries. read more →
Operational Alignment
SAP Customer Experience seamlessly fits into workflows of mid-sized businesses, enhancing engagement and sales processes. read more →
Kommo is designed for large-scale operations, focusing on robust sales and lead management processes, ideal for structured enterprise needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SAP Customer Experience in Action: Unique Use Cases
How can SAP Customer Experience enhance your Engagement Management process?
Why is SAP Customer Experience the best choice for Sales Document Management?
How efficiently Does SAP Customer Experience manage your Helpdesk Management?
How efficiently Does SAP Customer Experience manage your Relationship Management?
Kommo in Action: Unique Use Cases
What Are the key features of Kommo for Lead Management?
What benefits does Kommo offer for Contact List Management?
How does Kommo facilitate Communication Management?
Integrations
Few SAP Customer Experience Integrations
Few Kommo Integrations
News
Latest SAP Customer Experience News
ENPAY Shumen plant goes live on SAP S/4HANA - Transformers Magazine
ENPAY's Shumen plant has successfully implemented SAP S/4HANA, enhancing its digital operations. The deployment of SAP's enterprise resource planning solution aims to streamline manufacturing processes and improve efficiency in the transformer industry.
