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Salesforce Service Cloud vs HubSpot Service Hub: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Service Cloud vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 13798 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Service Cloud and HubSpot Service Hub

Salesforce Service Cloud, HubSpot Service Hub, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.

HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

"Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. " - Rob Birse

"Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable abo...ut her work! Thank you HubSpot! " - Zola Enkhbold

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than HubSpot Service Hub for

Software Failure Risk

  • medium

logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than Salesforce Service Cloud for

Software Failure Risk

  • medium

About

Service Cloud: Customer Support & Call Centre Software

Customer service software to answer customer queries and issues.

Age

1999

2006

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

109

76

Total Goals
(we found evidences for)

18

14

Top Processes

Evidences indicate better relative satisfaction



customer case management


engagement management

engaging and following up



knowledge management

creating knowledge base


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


sales document management

contract management

proposal & quote management



customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media

managing social media account



campaign management

campaign monitoring

campaign analytics


training & onboarding


sales call management

call transcription


relationship management


content management


generation of new leads


community building


lifetime value management





account management


loyalty management

customise loyalty program

identify target customers


touchpoint management



rating and review management


products & pricelist management


business development



revenue cycle management





competitive intelligence


follower management


lead qualification

lead qualification: technographic


opportunity management


channel management


sales review & feedback




performance management


social media marketing


conference call management



conversion management




pipeline management


segmentation and targeting




promotion management



advocacy management


discount management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Enter new markets internationally or locally

  • Grow market share

  • Increase average basket value

  • Manage risk

  • See 15 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more
  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting