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Compare Rocket.Chat vs Comm100 Live Chat

Failure Risk Guidance Security Report ?

Failure Risk for Rocket.Chat low Failure Risk for Comm100 Live Chat low
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Comparison Summary

For Rocket.Chat vs Comm100 Live Chat comparison, Our AI algorithm looked at 1570 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Rocket.Chat and Comm100 Live Chat to solve their respective business needs.

Pros and cons of Rocket.Chat and Comm100 Live Chat

Rocket.Chat is more suited to businesses that require Collaboration with Chat and Communication Management with Chat where as Comm100 Live Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

Both Rocket.Chat and Comm100 Live Chat are Live Chat software, peers recommend Rocket.Chat for collaboration and sending & publishing communications where as Comm100 Live Chat is more known for helpdesk management and engagement management .

logo Rocket.Chat

Focus area

Rocket.Chat is better than Comm100 Live Chat for

Software Failure Risk

  • low

logo Comm100 Live Chat

Focus area

Comm100 Live Chat is better than Rocket.Chat for

Software Failure Risk

  • low

About

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

38

21

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (141)

Read Reviews (20)

communication management

Read Reviews (29)

Read Reviews (20)

sending & publishing communications

Read Reviews (19)

Read Reviews (2)

sales document management

Read Reviews (13)

Read Reviews (0)

document sharing

Read Reviews (9)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

conference call management

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (9)

Read Reviews (0)

content sharing

Read Reviews (9)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (0)

training & onboarding

Read Reviews (5)

Read Reviews (3)

engagement management

Read Reviews (4)

Read Reviews (45)

engaging and following up

Read Reviews (3)

Read Reviews (34)

campaign management

Read Reviews (2)

Read Reviews (1)

touchpoint management

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

distribution management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (1)

community building

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (6)

helpdesk management

Read Reviews (1)

Read Reviews (48)

sales call management

Read Reviews (1)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (18)

customer feedback management

Read Reviews (0)

Read Reviews (18)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (18)

social media analytics

Read Reviews (0)

Read Reviews (6)

social media management

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (6)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • See 3 more

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • chat

  • website

  • video

  • phone calls

  • mobile

  • support groups

  • mobile app

  • e-mail

  • Skype

  • display advertisement

  • offline

  • point of sale

  • See 9 more

  • chat

  • website

  • video

  • phone calls

  • mobile

  • support groups

  • mobile app

  • e-mail

  • Skype

  • display advertisement

  • offline

  • point of sale

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting