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Compare Odoo CRM vs Microsoft Dynamics 365 for Sales

Comparison Summary

For Odoo CRM vs Microsoft Dynamics 365 for Sales comparison, Our AI algorithm looked at 8323 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Odoo CRM and Microsoft Dynamics 365 for Sales to solve their respective business needs.

Pros and cons of Odoo CRM and Microsoft Dynamics 365 for Sales

Odoo CRM is more suited to businesses that require Sales Document Management and Helpdesk Management with Phone Calls where as Microsoft Dynamics 365 for Sales is focused towards Engagement Management and Contact List Management .

logo Odoo CRM

Focus area

Software Failure Risk

  • medium

logo Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Odoo CRM for

Software Failure Risk

  • low

About

Odoo CRM | Track leads, close opportunities and get accurate forecasts.

Sales Force Automation | Microsoft Dynamics 365

Age

2005

1975

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

97

97

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


helpdesk management


workflow management


training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up





products & pricelist management


contact list management


billing and invoice management



customer feedback management

measuring customer satisfaction


knowledge management


sales call management

meeting management


campaign management

campaign monitoring


relationship management


social media management

social media analytics

engaging on social media



community building



competitive intelligence


content management


promotion management


advocacy management


business development


calendar management


generation of new leads


loyalty management

identify target customers

customise loyalty program


conversion management



opportunity management




lead qualification

lead qualification: technographic

lead qualification: demographic


segmentation and targeting


rating and review management




performance management


payment management



pipeline management


distribution management






sales review & feedback


lifetime value management







revenue cycle management




customer case management




sales quota management


follower management


create learning path


courses & assessment

create learning path


license management


social media marketing


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve internal communications

  • Increase average basket value

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Enter new markets internationally or locally

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more
  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting