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Compare Odoo CRM vs Freshsales

Comparison Summary

For Odoo CRM vs Freshsales comparison, Our AI algorithm looked at 11238 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Odoo CRM and Freshsales to solve their respective business needs.

Pros and cons of Odoo CRM and Freshsales

Odoo CRM is more suited to businesses that require Sales Document Management and Helpdesk Management with Phone Calls where as Freshsales is focused towards Engagement Management with E-Mail and Communication Management with E-Mail .

Both Odoo CRM and Freshsales are CRM software, peers recommend Odoo CRM for sales document management and proposal & quote management where as Freshsales is more known for contact list management and sending & publishing communications .

logo Odoo CRM

Focus area

Odoo CRM is better than Freshsales for

Software Failure Risk

  • medium

logo Freshsales

Focus area

Freshsales is better than Odoo CRM for

Software Failure Risk

  • medium

About

Odoo CRM | Track leads, close opportunities and get accurate forecasts.

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Age

2005

2010

Financials

SERIES B

SERIES H

Business Need

Total Processes
(we found evidences for)

97

107

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management




training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up





products & pricelist management


contact list management


billing and invoice management



customer feedback management

measuring customer satisfaction


knowledge management


sales call management


campaign management

campaign monitoring


relationship management


social media management

social media analytics



community building



competitive intelligence


content management


promotion management


advocacy management


business development


calendar management


generation of new leads


loyalty management


conversion management



opportunity management




lead qualification

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic


segmentation and targeting


rating and review management




performance management


payment management



pipeline management


distribution management






motivation management


sales review & feedback


lifetime value management





discount management






revenue cycle management




touchpoint management


channel management


follower management



customer case management


relationship marketing




database marketing


conference call management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve internal communications

  • Increase average basket value

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • chat

  • mobile

  • social media

  • offline

  • mobile app

  • video

  • text SMS

  • user generated content

  • blogs

  • point of sale

  • Skype

  • Facebook

  • on premises

  • promotions

  • events

  • trade shows

  • Twitter

  • Slack

  • games

  • LinkedIn

  • newsletter

  • omnichannel

  • See 22 more
  • e-mail

  • phone calls

  • website

  • chat

  • mobile

  • social media

  • offline

  • mobile app

  • video

  • text SMS

  • user generated content

  • blogs

  • point of sale

  • Skype

  • Facebook

  • on premises

  • promotions

  • events

  • trade shows

  • Twitter

  • Slack

  • games

  • LinkedIn

  • newsletter

  • omnichannel

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting