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Compare Medallia Experience Cloud vs SmartSurvey

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for SmartSurvey low
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Comparison Summary

For Medallia Experience Cloud vs SmartSurvey comparison, Our AI algorithm looked at 6517 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Medallia Experience Cloud and SmartSurvey to solve their respective business needs.

Pros and cons of Medallia Experience Cloud and SmartSurvey

Medallia Experience Cloud is more suited to businesses that require Collecting Direct Feedback and Engaging Conversational Surveys where as SmartSurvey is focused towards Collecting Feedback and Engaging Conversational Surveys .

Both Medallia Experience Cloud and SmartSurvey are Customer Feedback Management software, peers recommend Medallia Experience Cloud for call management and customer experience management where as SmartSurvey is more known for Collecting direct feedback and contact list management .

logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than SmartSurvey for

Software Failure Risk

  • medium

logo SmartSurvey

Focus area

SmartSurvey is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Management Tool to create online surveys and forms

Age

2001

Financials

IPO

Private

Business Need

Total Processes
(we found evidences for)

50

62

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (317)

measuring net promoter score

Read Reviews (76)

Read Reviews (56)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (77)

engagement management

Read Reviews (130)

Read Reviews (129)

engaging and following up

Read Reviews (90)

Read Reviews (115)

customer case management

Read Reviews (72)

Read Reviews (0)

rating and review management

Read Reviews (54)

Read Reviews (5)

helpdesk management

Read Reviews (32)

Read Reviews (26)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (1)

communication management

Read Reviews (20)

Read Reviews (44)

sending & publishing communications

Read Reviews (8)

Read Reviews (39)

social media management

Read Reviews (18)

Read Reviews (59)

social media analytics

Read Reviews (11)

Read Reviews (21)

engaging on social media

Read Reviews (4)

Read Reviews (20)

lifetime value management

Read Reviews (9)

Read Reviews (1)

reputation management

Read Reviews (4)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (1)

workflow management

Read Reviews (4)

Read Reviews (9)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (5)

lead qualification

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (1)

Read Reviews (8)

loyalty management

Read Reviews (1)

Read Reviews (7)

knowledge management

Read Reviews (1)

Read Reviews (8)

contact list management

Read Reviews (0)

Read Reviews (26)

content sharing

Read Reviews (0)

Read Reviews (11)

content management

Read Reviews (0)

Read Reviews (11)

content sharing

Read Reviews (0)

Read Reviews (11)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (7)

motivation management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

Top Channels

Channels Used

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting