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Compare Medallia Experience Cloud vs SmartSurvey

Comparison Summary

For Medallia Experience Cloud vs SmartSurvey comparison, Our AI algorithm looked at 6517 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Medallia Experience Cloud and SmartSurvey to solve their respective business needs.

Pros and cons of Medallia Experience Cloud and SmartSurvey

Medallia Experience Cloud is more suited to businesses that require Collecting Direct Feedback and Engaging Conversational Surveys where as SmartSurvey is focused towards Collecting Feedback and Engaging Conversational Surveys .

Both Medallia Experience Cloud and SmartSurvey are Customer Feedback Management software, peers recommend Medallia Experience Cloud for call management and customer experience management where as SmartSurvey is more known for Collecting direct feedback and contact list management .

logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than SmartSurvey for

Software Failure Risk

  • medium

logo SmartSurvey

Focus area

SmartSurvey is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Management Tool to create online surveys and forms

Age

2001

Financials

IPO

Private

Business Need

Total Processes
(we found evidences for)

50

62

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification


competitive intelligence


loyalty management


knowledge management





contact list management



content management


proposal & quote management


sales document management

proposal & quote management


training & onboarding


motivation management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

Top Channels

Channels Used

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more
  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting