Comparison Summary
This comparison report of Liveperson LiveEngage vs. LiveHelpNow is based on a specific set of business needs and context. The comparison uses 2011 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Liveperson LiveEngage and LiveHelpNow
Liveperson LiveEngage, LiveHelpNow, Pure Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Liveperson LiveEngage covers Engagement Management with Chat, Contact List Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, etc.
LiveHelpNow focuses on Helpdesk Management with Chat, Engagement Management with Social Media, Knowledge Management with Chat, Contact List Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
LiveHelpNow -Fully integrated customer service suite....
Age
1995
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
41
43
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Grow market share
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Scale best practices
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 5 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve brand engagement
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Build brand awareness
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Improve ROI
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Increase sales & revenue
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Improve stakeholder relations
- See 5 more
Top Channels
Channels Used
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chat
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phone calls
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e-mail
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social media
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website
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Twitter
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user generated content
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text SMS
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blogs
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video
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billboards
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out of home
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offline
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promotions
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omnichannel
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point of sale
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events
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trade shows
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mobile
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mobile app
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Facebook
- See 18 more
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chat
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phone calls
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e-mail
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social media
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website
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Twitter
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user generated content
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text SMS
-
blogs
-
video
-
billboards
-
out of home
-
offline
-
promotions
-
omnichannel
-
point of sale
-
events
-
trade shows
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mobile
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mobile app
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Facebook
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
