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Compare Livechat vs eGain

Comparison Summary

This comparison report of Livechat vs. eGain is based on a specific set of business needs and context. The comparison uses 11899 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and eGain

Livechat, eGain, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

eGain focuses on Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than eGain for

Software Failure Risk

  • low

logo eGain

Focus area

eGain is better than Livechat for

Software Failure Risk

  • low

About

LiveChat | Live Chat Software and Help Desk Software

Digital Customer Engagement Platform

Age

2002

1997

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

87

76

Total Goals
(we found evidences for)

18

13

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management



loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management

contract management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







discount management


promotion management


business development




performance management


touchpoint management


reputation management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Increase average basket value

  • Improve consistency

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • social media

  • phone calls

  • chat

  • e-mail

  • omnichannel

  • user generated content

  • blogs

  • website

  • mobile

  • promotions

  • Facebook

  • Twitter

  • coupons

  • text SMS

  • offline

  • Facebook page

  • point of sale

  • video

  • mobile app

  • review sites

  • Amazon

  • See 18 more
  • social media

  • phone calls

  • chat

  • e-mail

  • omnichannel

  • user generated content

  • blogs

  • website

  • mobile

  • promotions

  • Facebook

  • Twitter

  • coupons

  • text SMS

  • offline

  • Facebook page

  • point of sale

  • video

  • mobile app

  • review sites

  • Amazon

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting