Overview: Livechat and Acquire™ as Live Chat Category solutions.

Livechat primarily excels in helpdesk and engagement management, offering comprehensive analytics and integration features suitable for large enterprises, particularly in the retail and software industries. Its 24/7 support and extensive channel options suit diverse customer needs. Acquire™ emphasizes collaboration and sales management, serving legal and sports industries well. Its focus on training and onboarding, coupled with video and chat, aligns with smaller enterprises seeking to enhance digital presence and customer acquisition.

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Acquire™: Acquire offers all-in-one customer support software that unifies messaging, video, and agent workspace. Customers receive the support they deserve with Acquire's innovative platform.

Livechat and Acquire™: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Livechat facilitates helpdesk and engagement management, aligning with enterprises' need for robust customer interaction. read more →

Acquire™ supports collaboration and sales management, ideal for businesses focusing on team efficiency and sales call handling. read more →

Business Goals

Livechat helps enhance customer relationships and acquire customers, fitting businesses aiming to increase sales and engagement. read more →

Acquire™ is geared towards acquiring customers and increasing revenue, aligning with strategic goals of expanding digital presence. read more →

Core Features

Livechat offers powerful analytics and custom reports integration, suited to enterprises needing detailed insights and security. read more →

Acquire™ provides training and onboarding as standout features, which meets the needs of teams new to digital sales platforms. read more →

Vendor Support

Livechat provides extensive 24/7 support options, including chat and phone, ideal for large-scale operations requiring constant assistance. read more →

Acquire™ offers training & onboarding plus 24/7 support, beneficial for businesses requiring initial setup training and ongoing assistance. read more →

Segments and Industries

Livechat is predominantly used by large enterprises in retail and software, reflecting its capabilities in broad-scale customer service. read more →

Acquire™ mainly serves legal services and sports industries, leveraging its strengths in niche markets with collaborative and sales-oriented needs. read more →

Operational Alignment

Livechat integrates well into large enterprise workflows, supporting multiple channels like chat, website, and calls efficiently. read more →

Acquire™ fits businesses needing video and chat capabilities, aligning with firms looking to enhance digital client interactions. read more →