Kustomer: Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.
Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
Introducing Kustomer and Giva
Kustomer, Re:amaze, Helpshift, etc., belong to a category of solutions that help CRM, whereas Giva, Helpspot, HaloITSM, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kustomer covers Engagement Management with Chat, Contact List Management with Chat, Customer Feedback Management with Chat, Advertisement with Social Media, etc.
Giva focuses on Helpdesk Management with Mobile, Customer Feedback Management with Mobile, Workflow Management with Mobile, Knowledge Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Kustomer and Giva: Best activities based on customer satisfaction
Kustomer in Action: Unique Activities
What benefits does Kustomer offer for Engagement Management?
"...Also, it allows you to see a complete history of your interaction with the customer...." Peer review by Roberto T, Customer Care Associate
How does Kustomer facilitate Contact List Management?
"...Kustomer is being used to manage all of our customer contact with our company through our customer service department...." Peer review by Julia Spencer, Associate Project Manager, ThirdLove
How can Kustomer optimize your Advertisement Workflow?
"...We also share information about your use of our site with our social media, advertising and analytics partners. ..." Product Updates
Giva in Action: Unique Activities
How does Giva address your Helpdesk Management Challenges?
"...We're a busy Help Desk, and Giva gives us a fantastic tool for tracking issues, as well as escalating/communicating among the various groups in the IT Department...." Peer review by Robin H., Help Desk Supervisor, Legal Services
What solutions does Giva provide for Customer Feedback Management?
"...Quickly measure team productivity, responsiveness and customer satisfaction...." Peer review from Giva
What solutions does Giva provide for Workflow Management?
"...Automated workflows eliminate many man......" Peer review
How can Giva optimize your Knowledge Management Workflow?
"...Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management...." Peer review by Daniel R.
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Launch new products
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Increase sales & revenue
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Increase customer life time value
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Establish thought leadership
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Improve brand engagement
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Grow market share
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Build brand awareness
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve efficiency
- See 11 more
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Kustomer peer evidence is 87% SMB and Mid-Market. Giva peer evidence is 54% Enterprise.
| Kustomer | Giva | |
|---|---|---|
| Peer score | 4.4 | 4.7 |
| Peer insights | 2697 | 819 |
| Top industries |
Retail 20.0%
Food & Beverages 12.0%
Information Technology And Services 12.0%
|
Hospital & Health Care 39.0%
Legal Services 19.0%
Retail 11.0%
|
| SMB and Mid-Market | 87.0% | 46.0% |
| Enterprise | 13.0% | 54.0% |
| Pricing | Kustomer |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Kustomer news
Kustomer Continues to Build Its AI Engine Around a Simple Idea ...
Kustomer launched the Kustomer Architect to enhance AI-driven customer experience, focusing on outcomes like satisfaction and revenue growth. HexClad uses Kustomer's platform to reduce costs and boost loyalty. The platform integrates customer data, workflows, and AI, enabling brands to transform reactive support into strategic CX. Kustomer emphasizes AI's role in driving business growth and customer retention.