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Compare Kayako vs ProProfs Help Desk

Comparison Summary

For Kayako vs ProProfs Help Desk comparison, Our AI algorithm looked at 4680 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Kayako and ProProfs Help Desk to solve their respective business needs.

Pros and cons of Kayako and ProProfs Help Desk

Kayako is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as ProProfs Help Desk is focused towards Helpdesk Management and Knowledge Management with Chat .

Both Kayako and ProProfs Help Desk are Help Desk software, peers recommend Kayako for engaging and following up and loyalty management where as ProProfs Help Desk is more known for collaboration and helpdesk management .

logo Kayako

Focus area

Kayako is better than ProProfs Help Desk for

Software Failure Risk

  • medium

logo ProProfs Help Desk

Focus area

ProProfs Help Desk is better than Kayako for

Software Failure Risk

  • low

About

Help Desk Software Kayako Unified Customer Service Software

#1 Help Desk Ticketing System - proprofs.com

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

29

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management

creating knowledge base


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction

measuring net promoter score


loyalty management

customise loyalty program

identify target customers



training & onboarding


contact list management


customer case management


content management


conversion management


generation of new leads


rating and review management


touchpoint management


channel management


social media management


lifetime value management



sales document management

contract management



revenue cycle management


campaign management



competitive intelligence




performance management


products & pricelist management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve visibility

  • Scale best practices

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • chat

  • mobile

  • offline

  • promotions

  • events

  • trade shows

  • phone calls

  • mobile app

  • point of sale

  • website

  • review sites

  • See 9 more
  • e-mail

  • chat

  • mobile

  • offline

  • promotions

  • events

  • trade shows

  • phone calls

  • mobile app

  • point of sale

  • website

  • review sites

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting