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Compare Kayako vs Kustomer

Comparison Summary

For Kayako vs Kustomer comparison, Our AI algorithm looked at 6803 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Kayako and Kustomer to solve their respective business needs.

Pros and cons of Kayako and Kustomer

Kayako is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both Kayako and Kustomer are Help Desk software, peers recommend Kayako for helpdesk management and knowledge management where as Kustomer is more known for contact list management and contacts history .

logo Kayako

Focus area

Kayako is better than Kustomer for

Software Failure Risk

  • medium

logo Kustomer

Focus area

Kustomer is better than Kayako for

Software Failure Risk

  • low

About

Help Desk Software Kayako Unified Customer Service Software

Kustomer: Customer Service Software Reimagined

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

57

59

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management

creating knowledge base


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction

measuring net promoter score


loyalty management

customise loyalty program

identify target customers



training & onboarding


contact list management


customer case management


content management


conversion management


generation of new leads


rating and review management


touchpoint management


channel management


social media management


lifetime value management



sales document management

contract management



revenue cycle management


campaign management



competitive intelligence




performance management


products & pricelist management




lead qualification: technographic


lead qualification

lead qualification: technographic



relationship management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more
  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting