cuspera logo CUSPERA

Compare Kayako vs Help Scout

Comparison Summary

This comparison report of Kayako vs. Help Scout is based on a specific set of business needs and context. The comparison uses 7747 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kayako and Help Scout

Kayako, Help Scout, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

"A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring t...he right team member for your company is crucial, and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers. " - Brittany Ferguson

"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kayako

Focus area

Kayako is better than Help Scout for

Software Failure Risk

  • medium

logo Help Scout

Focus area

Help Scout is better than Kayako for

Software Failure Risk

  • medium

About

Help Desk Software Kayako Unified Customer Service Software

Help Scout | Simple Customer Service Software and Education

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

57

71

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management

creating knowledge base


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction

measuring net promoter score


loyalty management

customise loyalty program

identify target customers



training & onboarding


contact list management


customer case management


content management


conversion management


generation of new leads


rating and review management


touchpoint management


channel management


social media management


lifetime value management



sales document management

contract management

proposal & quote management



revenue cycle management


campaign management



competitive intelligence




performance management


products & pricelist management



relationship management


community building


business development


sales call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more
  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting