Overview: Issuetrak and iSupport as Help Desk Category solutions.

Issuetrak and iSupport are both help desk solutions, each bringing unique strengths to the table. Issuetrak excels in features like workflow management and is favored by large enterprises, offering comprehensive support options. iSupport, on the other hand, focuses on efficiency with strong data integration capabilities, appealing to mid-market users. Each product caters to different operational needs, making it vital for businesses to consider their specific requirements when choosing.

Issuetrak: Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.

iSupport: iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.

Issuetrak and iSupport: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Issuetrak supports helpdesk management, knowledge management, and customer feedback management, which cater to large enterprises aiming for streamlined operations. read more →

iSupport provides helpdesk management and customer feedback management, emphasizing efficiency and user-centric tasks for mid-market businesses. read more →

Business Goals

Issuetrak enhances customer relationships and helps scale best practices, aligning with strategic objectives to strengthen client interactions. read more →

iSupport aims to acquire customers and improve operational efficiency, ideal for growing companies focusing on streamlined processes. read more →

Core Features

Issuetrak offers custom reports and ease of migration, crucial for enterprises needing detailed analytics and smooth transitions. read more →

iSupport stands out in integration and custom reporting, making it valuable for businesses requiring seamless data handling and reporting. read more →

Vendor Support

Issuetrak provides 24/7 and phone support extensively, crucial for larger organizations that require continuous assistance. read more →

iSupport offers significant 24/7 support and chat options, supporting businesses with continuous operational needs. read more →

Segments and Industries

Issuetrak is predominantly used by large enterprises and the IT sector, reflecting its suitability for complex environments. read more →

iSupport's primary users are from the mid-market segment, including education and government sectors, indicating its broad usability. read more →

Operational Alignment

Issuetrak fits well into large-scale operations due to its comprehensive capabilities, catering to enterprises with extensive needs. read more →

iSupport is tailored for mid-market operations, leveraging its efficient capabilities for businesses focusing on growth and efficiency. read more →