Comparison Summary
Introducing Intercom and JivoChat
Intercom, JivoChat, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
JivoChat focuses on Engagement Management with Mobile, Rating And Review Management with Chat, Contact List Management with Social Media, Conversion Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
JivoChat: Live Chat Software for Websites
Financials
SERIES D
PRIVATE
Business Need
Total Processes
(we found evidences for)
127
33
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Grow market share
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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website
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chat
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social media
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mobile
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Facebook
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phone calls
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e-mail
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mobile app
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Facebook page
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offline
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Instagram
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point of sale
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promotions
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user generated content
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blogs
- See 12 more
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website
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chat
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social media
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mobile
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Facebook
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phone calls
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e-mail
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mobile app
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Facebook page
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offline
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Instagram
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point of sale
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promotions
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user generated content
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blogs
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
