Blackbaud eTapestry Overview
This is a summary of the comprehensive capabilities and benefits of Blackbaud eTapestry based on over 2820 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Blackbaud eTapestry, Blackbaud CRM, Neon CRM, Kindful, Salsa CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Blackbaud eTapestry is right for your needs? Our Cuspera AI engine can evaluate how Blackbaud eTapestry fits your specific business needs, industry, and context. Get your personalized assessment report today.
Blackbaud eTapestry supports business activities such as:
- Helpdesk Management
- Training & Onboarding
- Engagement Management
- Communication Management
- Contact List Management
Blackbaud eTapestry can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Improve Digital And Social Presence, etc. It can help manage these activities if you use Phone Calls Video Offline etc. for these needs. As a solution, Blackbaud eTapestry's capabilities include Recording, Personalization, Dashboard, etc.
Blackbaud eTapestry was founded in 1981. Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"We never have a minute to spare with our lifesaving agenda, so having the right tools is really important. " - Jennifer Schmitt
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Blackbaud eTapestry solved their CRM needs. Cuspera uses 2820 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Blackbaud eTapestry.
Use Cases
Peers recommend Helpdesk Management , Training & Onboarding , Engagement Management , as the business use cases that they have been most satisfied while using Blackbaud eTapestry.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls and Video |
4.48/5 ★ |
"...How Blackbaud University’s Best Practices workshop helps center craft compelling case for support...." Case Study South Jersey Dream Center |
| Training & Onboarding with Video and Phone Calls |
4.58/5 ★ |
"...Be sure to take all of the training modules and keep up with training...." Peer review by Diana R., Non-Profit Organization Management |
| Engagement Management with Offline, Causes And Charity and Website |
4.96/5 ★ |
"...The Blackbaud University training classes are very well done; three hours goes by very quickly and you are extremely engaged...." Case Study Pain BC |
| engaging and following up |
4.95/5 ★ |
"...The vendor is very supportive, both in the initial training, and in following up with questions from users...." Peer review by Maggie McCullough, Non-Profit Organization Management |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls and Video |
4.48/5 ★ |
"...How Blackbaud University’s Best Practices workshop helps center craft compelling case for support...." Case Study South Jersey Dream Center |
|
| Training & Onboarding with Video and Phone Calls |
4.58/5 ★ |
"...Be sure to take all of the training modules and keep up with training...." Peer review by Diana R., Non-Profit Organization Management |
|
| Engagement Management with Offline, Causes And Charity and Website |
4.96/5 ★ |
"...The Blackbaud University training classes are very well done; three hours goes by very quickly and you are extremely engaged...." Case Study Pain BC |
|
| engaging and following up |
4.96/5 ★ |
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2820 insights from peers and experts to help you assess how these Blackbaud eTapestry use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We never have a minute to spare with our lifesaving agenda, so having the right tools is really important. Testimonial By Jennifer Schmitt |
|
The flexibility and robust features of Blackbaud eTapestry® allow me to run reports quickly so I can focus more on our donors and our mission. Testimonial By Karen Tuecke |
|
Blackbaud products have helped us raise support for the sisters and made our small team able to accomplish more than what we could on our own. Blackbaud’s wealth analytics have felt like an extra staff member. Testimonial By Melissa Azzara |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jennifer Schmitt Associate Director Congenital Hyperinsulinism International |
We never have a minute to spare with our lifesaving agenda, so having the right tools is really important. Testimonial By Jennifer Schmitt |
|
Karen Tuecke Partners in Mission Coordinator Sisters of the Presentation |
The flexibility and robust features of Blackbaud eTapestry® allow me to run reports quickly so I can focus more on our donors and our mission. Testimonial By Karen Tuecke |
|
Melissa Azzara Development Office Manager Ursuline Sisters of Tildonk |
Blackbaud products have helped us raise support for the sisters and made our small team able to accomplish more than what we could on our own. Blackbaud’s wealth analytics have felt like an extra staff member. Testimonial By Melissa Azzara |
Frequently Asked Questions(FAQ)
for Blackbaud eTapestry
What is Blackbaud eTapestry?
What is Blackbaud eTapestry used for?
What are the top features of Blackbaud eTapestry?
Who uses Blackbaud eTapestry?
What are Blackbaud eTapestry alternatives?
Where is Blackbaud eTapestry located?
Popular Business Setting
for Blackbaud eTapestry
Top Industries
- Non-Profit Organization Management
- Religious Institutions
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Blackbaud eTapestry to Scale best practices and Enhance customer relationships
Blackbaud eTapestry Alternatives
Peer and Expert Opinion on Features
for Blackbaud eTapestry
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (115) |
| Personalization | Read Reviews (73) |
| Dashboard | Read Reviews (41) |
| Templates | Read Reviews (16) |
| Ticketing | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (115) |
| Personalization | Read Reviews (73) |
| Dashboard | Read Reviews (41) |
| Templates | Read Reviews (16) |
| Ticketing | Read Reviews (11) |
IT and Other Capabilities
for Blackbaud eTapestry
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (211) |
| Data Import | Read Reviews (638) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (211) |
| Data Import | Read Reviews (638) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (56) |
| Chat Support | Read Reviews (92) |
| Phone Support | Read Reviews (65) |
| 24/7 Support | Read Reviews (457) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (56) |
| Chat Support | Read Reviews (92) |
| Phone Support | Read Reviews (65) |
| 24/7 Support | Read Reviews (457) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (503) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (503) |
Software Failure Risk Guidance
?for Blackbaud eTapestry
Overall Risk Meter
Top Failure Risks for Blackbaud eTapestry
Vendor Profile Details
HQ Location
65 Fairchild Street, Charleston, SC 29492
Employees
1001-5000
Social
Financials
IPO
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