Overview: InMoment and GoSurvey as Customer Feedback Management Category solutions.
InMoment excels in customer feedback management, offering a comprehensive suite of tools like engaging surveys and CSAT measurement, making it ideal for larger enterprises. GoSurvey, while covering similar grounds, is more oriented towards market research, offering valuable insights for smaller SMBs and niche segments like Food & Beverages. The choice between these two depends on business scale and industry focus.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
InMoment and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment focuses on comprehensive customer feedback management, including collecting feedback and measuring NPS, suited for large enterprises needing extensive engagement. read more →
GoSurvey emphasizes market research and social media analytics, catering to businesses seeking detailed insights into consumer behavior. read more →
Business Goals
InMoment aims to improve customer satisfaction and brand engagement, aligning with big businesses' strategic needs. read more →
GoSurvey supports goals linked to customer acquisition and market share growth, beneficial for smaller businesses aiming to expand presence. read more →
Core Features
InMoment offers standout features like custom reports and integration, serving companies with complex data requirements. read more →
GoSurvey provides features such as analytics and custom reports, fitting for businesses focused on in-depth monitoring. read more →
Vendor Support
InMoment provides extensive support, with options like 24/7 support and email, preferred by larger enterprises. read more →
GoSurvey offers 24/7 support and limited options like email, appealing to smaller companies needing straightforward backing. read more →
User Segments and Industries
InMoment predominantly serves large enterprises in IT and software industries, reflecting its suitability for tech-heavy, large-scale operations. read more →
GoSurvey is popular among food and beverage industries and small enterprises, indicating its relevance to smaller, niche markets. read more →
Operational Alignment
InMoment fits seamlessly into the workflows of large tech enterprises with complex needs and diverse operational channels. read more →
GoSurvey aligns with smaller business workflows, especially those in market research, with its efficient, focused tools. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
How can InMoment optimize your Collecting Feedback Workflow?
How efficiently Does InMoment manage your Engaging Conversational Surveys?
What benefits does InMoment offer for Helpdesk Management?
How efficiently Does InMoment manage your Contact List Management?
GoSurvey in Action: Unique Use Cases
What benefits does GoSurvey offer for Market Research?
Why is GoSurvey the best choice for Capturing Leads?
Alternatives
News
Latest InMoment News
Latham Watkins Advises Press Ganey Forsta in Acquisition of InMoment
Press Ganey Forsta has announced the acquisition of InMoment, a customer experience technology company known for its AI and natural language processing capabilities. This deal brings together two leaders in experience measurement and analytics, expanding their combined offerings in customer and employee experience solutions.
How can InMoment optimize your Social Media Management Workflow?