Infor CRM vs. OutSystems: Comparing Best CRM Solutions 2026

Overview: Infor CRM and OutSystems as CRM Category solutions.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

OutSystems: OutSystems helps developers rapidly build serious applications with a visual, model-driven environment and AI assistance. Platform services and automation enhance the entire application lifecycle efficiently.

This comparison of Infor CRM vs. OutSystems draws on 3677 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Infor CRM and OutSystems are commonly chosen for ERP system modernization, Supply chain process optimization, Business process automation, Sales process automation, etc.

Infor CRM also supports ERP modernization for manufacturing, Cloud ERP migration for manufacturing, Manufacturing process automation, ERP implementation for manufacturing, etc.

OutSystems also supports Legacy system modernization, Legacy application modernization, Legacy system migration, Payment collection system modernization, etc.

Evidence shows that both products are used for Supply chain optimization, Manufacturing operations, ERP modernization, Cloud migration, etc.

Infor CRM also covers ERP implementation, Warehouse management, Data management, Hospitality management, etc.

OutSystems also covers Application development, Application modernization, Field service optimization, Legacy modernization, etc.

Top use cases: Infor CRM vs OutSystems

Use cases tied to Infor CRM and OutSystems from verified data sources. Click any use case for supporting evidences.

Infor CRM
OutSystems
Shared by both · Use cases
Infor CRM OutSystems

Top Capabilities: Infor CRM vs OutSystems

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Infor CRM
Shared
OutSystems
Shared by both · Topics
Infor CRM only
OutSystems only

Deployed Industries: Infor CRM vs OutSystems

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Infor CRM
Shared
OutSystems
Shared by both · Industries
Infor CRM only
OutSystems only

Deployed Market Segments: Infor CRM vs OutSystems

Share of peer evidence by company size for Infor CRM and OutSystems. Each product segments add up to 100%. Click any segment for supporting evidence.

Infor CRM 100%
OutSystems 100%

Infor CRM and OutSystems: Best activities based on customer satisfaction

Infor CRM in Action: Unique Activities

How does Infor CRM facilitate Contact List Management?
Infor CRM facilitates contact list management by allowing users to access, store, and manage contacts, accounts, and sales history. It also provides tools for tracking opportunities and interactions with contacts. However, Infor CRM lacks seamless integration with external contact management systems.
"...Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook......" Peer review by Andrew Moore, Manufacturing
Why is Infor CRM the best choice for Campaign Management?
Infor CRM Campaign Management facilitates the creation and execution of targeted marketing campaigns. It tracks campaign performance, integrates with email platforms, and allows for comprehensive lead and opportunity management. Limitations include inefficient print fulfillment capabilities.
"...We need a CRM that does all of that, plus tracks communications with the customer, tracks the ROI of our campaigns, tracks sales forecasts for the sales team, and aids the administrative positions to generate merged proposals for potential opportunities...." Peer review by Penny Bell, Senior Account Manager, Bedford Cost Segregation
How efficiently Does Infor CRM manage your Engagement Management?
Infor CRM offers a comprehensive platform for managing customer interactions, providing insights and suggestions for optimizing customer engagement. This system integrates various functionalities such as note-taking, document organization, email management, and scheduling. However, the system's support for complex follow-up questions may be limited.
"...we use it for tracking customer interactions, as well as the type of issues that come up...." Peer review by John Collman, Product Support Manager, ParishSOFT

OutSystems in Action: Unique Activities

Why is OutSystems the best choice for Training & Onboarding?
Outsystems training and onboarding capabilities enable fast learning and rapid development for new developers, promoting quick integration into the development team. The platform facilitates fast development and delivery of projects, particularly with limited budgets and smaller development teams. However, limitations exist in the availability of trained developers and the effectiveness of initial online training.
"...No background experience need to learn how to develop in outsystems...." Peer review by João R, Junior Software Developer
How does OutSystems address your Workflow Management Challenges?
OutSystems enables the development of automated workflows for business processes. It facilitates the integration of various systems into a simplified workflow. The platform provides features for intelligent workflow design and deployment, including rollback functionality, scalability, and security. However, designing and configuring workflows for non-technical users can be challenging.
"...The new IMS application gives us better control of the radiology workflow and the ability to capture new markets and clients...." Peer review by Nelson Mendes, Project Manager, IMI
How does OutSystems facilitate Helpdesk Management?
Outsystems offers helpdesk management capabilities that enable users to build applications for customer support. These applications are easy to use and offer powerful integration capabilities. nOutsystems provides support for users and partners, with a focus on building call center applications. nThe platform may face limitations in terms of support desk response times.
"...They have given us excellent support and really helped us achieve our goals. ...." Peer review by Bruce J., Programming Manager, Government Administration

News

Latest Infor CRM news

Infor Appoints Yuka Kanemitsu as President and Representative Director ...

Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. Kanemitsu will lead Infor's strategy and operations in Japan, focusing on customer success, strategic partnerships, and growth. Her leadership aims to enhance Infor's presence in sectors like Automotive and Industrial Manufacturing, leveraging AI and cloud solutions for business transformation.

05/08/2026 - source

Latest OutSystems news

OutSystems Expands Agentic Industry Solutions

OutSystems expands its Agentic Industry Solutions for banking, enhancing consumer lending processes by integrating agents, applications, and workflows into a governed system. This approach aids banks like KeyBank and Paragon Bank in modernizing lending operations, ensuring compliance and efficiency. The solution includes mobile and web applications, data models, and deterministic workflows, addressing manual tasks in lending.

27/08/2026 - source