Overview: Infor CRM and CAS genesisWorld as CRM Category solutions.
Infor CRM and CAS genesisWorld both cater to different aspects of customer relationship management. Infor CRM excels in features like custom reports and seamless integration, ideal for large enterprises across various industries like manufacturing and IT. It offers extensive 24/7 support options, focusing on enhancing relationships and driving sales. CAS genesisWorld, on the other hand, offers robust forecasting, proposal management, and AI-powered capabilities, appealing to smaller segments mainly in computer software and financial services. Its emphasis is on relationship management and acquiring customers, supported by comprehensive vendor support.
Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
CAS genesisWorld: CAS genesisWorld is a flexible and powerful CRM solution tailored to meet specific needs, enhancing sales and revenue. It provides centralized access to CRM data, streamlining sales processes and improving customer service.
Infor CRM and CAS genesisWorld: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Infor CRM supports key activities like contact list management, engagement management, and campaign management, essential for maintaining robust customer interactions. read more →
CAS genesisWorld focuses on relationship management, forecasting, and sales document management to enhance customer engagement and streamline sales processes. read more →
Business Goals
Infor CRM aims to enhance customer relationships and increase sales and revenue, aligning with goals like improving ROI and growing market share. read more →
CAS genesisWorld emphasizes enhancing customer relationships and acquiring customers, helping businesses scale best practices and gain visibility. read more →
Core Features
Infor CRM stands out with features like custom reports, data integration, and ease of migration, providing tools for detailed analytics and streamlined data handling. read more →
CAS genesisWorld highlights features such as integration, custom reports, and AI-powered tools, offering businesses enhanced data management and analysis capabilities. read more →
Vendor Support
Infor CRM offers robust vendor support with 24/7, email, chat, and phone support, ensuring users have assistance whenever necessary. read more →
CAS genesisWorld provides round-the-clock vendor support via phone, supporting its users with various options for customer service. read more →
Segments and Industries
Infor CRM is predominantly used by large enterprises in industries like manufacturing and IT, demonstrating its capability to handle complex business needs. read more →
CAS genesisWorld caters to smaller segments in computer software and financial services, indicating its suitability for specialized business environments. read more →
Operational Alignment
Infor CRM aligns well with large-scale operations, providing a suite of tools that fit comprehensive workflows and diverse communication channels. read more →
CAS genesisWorld integrates smoothly into smaller-scale operations, being particularly effective in environments that value detailed relationship management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Infor CRM in Action: Unique Use Cases
How does Infor CRM facilitate Contact List Management?
What solutions does Infor CRM provide for Campaign Management?
Why is Infor CRM the best choice for Engagement Management?
CAS genesisWorld in Action: Unique Use Cases
What benefits does CAS genesisWorld offer for Relationship Management?
How does CAS genesisWorld facilitate Forecasting?
How can CAS genesisWorld optimize your Helpdesk Management Workflow?
Integrations
Few Infor CRM Integrations
News
Latest Infor CRM News
New Infor Velocity Suite Accelerates Process Innovation with Generative AI - Longview News-Journal
Infor has launched the Infor Velocity Suite, which aims to accelerate process innovation using generative AI technology.
