Infor CRM vs. CAS genesisWorld: Comparing Best CRM Solutions 2026

Overview: Infor CRM and CAS genesisWorld as CRM Category solutions.

Infor CRM and CAS genesisWorld both cater to different aspects of customer relationship management. Infor CRM excels in features like custom reports and seamless integration, ideal for large enterprises across various industries like manufacturing and IT. It offers extensive 24/7 support options, focusing on enhancing relationships and driving sales. CAS genesisWorld, on the other hand, offers robust forecasting, proposal management, and AI-powered capabilities, appealing to smaller segments mainly in computer software and financial services. Its emphasis is on relationship management and acquiring customers, supported by comprehensive vendor support.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

CAS genesisWorld: CAS genesisWorld is a flexible and powerful CRM solution tailored to meet specific needs, enhancing sales and revenue. It provides centralized access to CRM data, streamlining sales processes and improving customer service.

Infor CRM CAS genesisWorld
Key Capabilities Supported Infor CRM supports key activities like contact list management, engagement management, and campaign management, essential for maintaining robust customer interactions. → CAS genesisWorld focuses on relationship management, forecasting, and sales document management to enhance customer engagement and streamline sales processes. →
Business Goals Infor CRM aims to enhance customer relationships and increase sales and revenue, aligning with goals like improving ROI and growing market share. → CAS genesisWorld emphasizes enhancing customer relationships and acquiring customers, helping businesses scale best practices and gain visibility. →
Core Features Infor CRM stands out with features like custom reports, data integration, and ease of migration, providing tools for detailed analytics and streamlined data handling. → CAS genesisWorld highlights features such as integration, custom reports, and AI-powered tools, offering businesses enhanced data management and analysis capabilities. →
Vendor Support Infor CRM offers robust vendor support with 24/7, email, chat, and phone support, ensuring users have assistance whenever necessary. → CAS genesisWorld provides round-the-clock vendor support via phone, supporting its users with various options for customer service. →
Segments and Industries Infor CRM is predominantly used by large enterprises in industries like manufacturing and IT, demonstrating its capability to handle complex business needs. → CAS genesisWorld caters to smaller segments in computer software and financial services, indicating its suitability for specialized business environments. →
Operational Alignment Infor CRM aligns well with large-scale operations, providing a suite of tools that fit comprehensive workflows and diverse communication channels. → CAS genesisWorld integrates smoothly into smaller-scale operations, being particularly effective in environments that value detailed relationship management. →
lightning

Applying your context and needs changes the comparison

Infor CRM and CAS genesisWorld: Best activities based on customer satisfaction

Infor CRM in Action: Unique Activities

How can Infor CRM enhance your Contact List Management process?
Infor CRM facilitates contact list management by allowing users to access, store, and manage contacts, accounts, and sales history. It also provides tools for tracking opportunities and interactions with contacts. However, Infor CRM lacks seamless integration with external contact management systems.
"...Easily accessible and managing contacts within the platform is easy to do...." Peer review by Dani B., CFO, Hospitality
How does Infor CRM facilitate Campaign Management?
Infor CRM Campaign Management facilitates the creation and execution of targeted marketing campaigns. It tracks campaign performance, integrates with email platforms, and allows for comprehensive lead and opportunity management. Limitations include inefficient print fulfillment capabilities.
"...The marketing campaign - The ability to integrate to email..." Peer review by User in Telecommunications, Telecommunications
What solutions does Infor CRM provide for Engagement Management?
Infor CRM offers a comprehensive platform for managing customer interactions, providing insights and suggestions for optimizing customer engagement. This system integrates various functionalities such as note-taking, document organization, email management, and scheduling. However, the system's support for complex follow-up questions may be limited.
"...We use Infor CRM to record our interactions with our customers for all of our products and services...." Peer review by Simon S.

CAS genesisWorld in Action: Unique Activities

What solutions does CAS genesisWorld provide for Relationship Management?
The software provides comprehensive customer relationship management capabilities. It includes functionalities for information management and quote and product configuration. The platform ensures reliable and secure data management.
"...CAS genesisWorld helps you to achieve sustainable success in your relationship and information management...." The CAS genesisWorld Clients ensure more flexibility
What makes CAS genesisWorld ideal for Forecasting?
The system provides reliable sales and turnover forecasts. nIt generates accurate reports and analyses data for informed decision-making. nThe system facilitates the creation of forecasts and reports with ease.
"...Daily customer profitability reports and sales forecasts provide your management team with a solid foundation for making informed decisions...." Features CAS Consulting CRM for management consultants
How can CAS genesisWorld enhance your Helpdesk Management process?
The system provides a Helpdesk module for efficient customer support. Customers can submit requests directly through the online portal, which are then processed and tracked by the system. The Helpdesk facilitates efficient workflows, automation, and detailed customer tracking.
"...Impressive functionality : Helpdesk, customer dossiers and many smart features for efficient processes...." CAS IT Services customer and information management for the IT industry

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Infor CRM CAS genesisWorld
Peer score 3.5 4.1
Peer insights 705 1127
Top industries
Manufacturing 23.0%
Computer Software 14.0%
Information Technology And Services 10.0%
Computer Software 43.0%
Financial Services 29.0%
Consumer Goods 14.0%
SMB and Mid-Market 78.0% 57.0%
Enterprise 22.0% 43.0%
Pricing Infor CRM

Integrations

Ecosystem partners each product commonly connects with.

Infor CRM

idev CMS
4.1
OKTA
4.6
PTC Windchill
3.8
Tray.ai
4.0
Avalara
4.3
Workato Platform
4.0

News

Latest Infor CRM news

NEOS by Argon & Co and Infor Partner to Strengthen Supply Chain Resilience Across Key ... - iTWire

Infor has partnered with NEOS by Argon & Co to enhance supply chain resilience in Asia Pacific. NEOS joins the Infor Partner Network, focusing on delivering Infor's Warehouse Management System across Australia, New Zealand, Japan, and Southeast Asia. The collaboration combines Infor's cloud-native technology with NEOS' expertise in supply chain and systems integration, aiming to modernize warehouse operations and improve supply chain performance.

01/09/2026 - source