Overview: Helpshift and freshdesk as Help Desk Category solutions.

Helpshift and Freshdesk are both help desk solutions, each catering to different needs. Helpshift excels in customer feedback management, particularly suited to enhancing customer relationships with AI-powered features and strong integration capabilities. Freshdesk, on the other hand, provides comprehensive helpdesk management and knowledge management solutions, offering extensive data import/export options and custom reporting features, making it ideal for large enterprises. Both offer robust support, with Freshdesk having a more extensive client base across diverse industries.

Helpshift: Helpshift offers an AI-first customer service platform combining artificial intelligence, skilled human specialists, and advanced technology. It is the only solution providing this comprehensive approach.

freshdesk: Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.

Helpshift and freshdesk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Helpshift specializes in customer feedback and engagement management, with a focus on measuring customer satisfaction. read more →

Freshdesk supports comprehensive helpdesk and knowledge management, emphasizing user engagement and workflow management. read more →

Business Goals

Helpshift aims to enhance customer relationships and acquire new customers, aligning with goals to improve ROI and launch new products. read more →

Freshdesk focuses on enhancing customer relationships and acquiring customers, while also improving internal communications and efficiency. read more →

Core Features

Helpshift offers AI-powered features and custom reports, with strong integration and analytics capabilities. read more →

Freshdesk stands out with extensive data import/export and custom reports, alongside integration and compliance features. read more →

Vendor Support

Helpshift provides 24/7 support, with chat available as a primary contact method. read more →

Freshdesk offers robust 24/7 support, with email and chat as prominent support channels. read more →

Segments and Industries

Helpshift caters to enterprises and the IT industry, with notable use in computer software and internet services. read more →

Freshdesk is widely used across large enterprises, with major traction in software, IT, and education sectors. read more →

Operational Alignment

Helpshift integrates seamlessly into operations requiring customer feedback and engagement tools, suitable for enterprises and mid-sized markets. read more →

Freshdesk fits into workflows needing detailed helpdesk solutions, fitting large enterprises and diverse industry needs. read more →