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Compare Helpshift vs Dixa Customer Service

Comparison Summary

For Helpshift vs Dixa Customer Service comparison, Our AI algorithm looked at 5496 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpshift and Dixa Customer Service to solve their respective business needs.

Pros and cons of Helpshift and Dixa Customer Service

Helpshift is more suited to businesses that require Customer Feedback Management and Engagement Management with Mobile where as Dixa Customer Service is focused towards Engagement Management and Contact List Management with E-Mail .

Both Helpshift and Dixa Customer Service are Help Desk software, peers recommend Helpshift for advertisement and knowledge management where as Dixa Customer Service is more known for call recording and contact list management .

logo Helpshift

Focus area

Helpshift is better than Dixa Customer Service for

Software Failure Risk

  • low

logo Dixa Customer Service

Focus area

Dixa Customer Service is better than Helpshift for

Software Failure Risk

  • medium

About

Automate your customer service funnel and transform your support organization with AI-powered case management

The Customer Friendship Platform

Age

2011

2015

Financials

SERIES C

SERIES A

Business Need

Total Processes
(we found evidences for)

52

45

Total Goals
(we found evidences for)

14

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


knowledge management


contact list management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management




lead qualification

lead qualification: technographic


touchpoint management


channel management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Increase customer life time value

  • Increase average basket value

  • Enter new markets internationally or locally

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • chat

  • Skype

  • offline

  • social media

  • omnichannel

  • Facebook

  • on premises

  • website

  • Whatsapp

  • point of sale

  • Facebook page

  • trade shows

  • See 11 more
  • phone calls

  • e-mail

  • chat

  • Skype

  • offline

  • social media

  • omnichannel

  • Facebook

  • on premises

  • website

  • Whatsapp

  • point of sale

  • Facebook page

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting