IFS Customer Engagement Overview

IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service.

It delivers a range of AI-powered self-service solutions, giving customers the freedom to track their orders, resolve their problems and schedule and amend their service appointments. It elevates phone-based service and enables outbound campaigns, chatbots and virtual assistants provide immediate answers to customer queries, give field service a competitive edge with real-time comms for customers, transform service desk productivity with the latest in digital automation, and empower agents to deliver faster, smarter service.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well IFS Customer Engagement solved their Customer Success Platform needs. Cuspera uses 201 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using IFS Customer Engagement.

Use Cases

Peers recommend Engagement Management , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using IFS Customer Engagement.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Offline, On Premises and Phone Calls

4.72/5

Read Reviews (24)

"...Delivered on-premise or in the cloud, IFS Customer Engagement (CE) combines all the ingredients of a traditional call center Automatic Call Distributer (ACD) while also providing the widest range of non-voice channels in the market as part of a single solution. ..." Customer Engagement & Automated Help Desk Services
engaging and following up

4.57/5

Read Reviews (11)

"...Delivered on-premise or in the cloud, IFS Customer Engagement (CE) combines all the ingredients of a traditional call center Automatic Call Distributer (ACD) while also providing the widest range of non-voice channels in the market as part of a single solution. ..."
Call Recording with Phone Calls

4.42/5

Read Reviews (15)

"...As standard, the core platform provides Interactive Voice Response (IVR), call recording, workflow and extensive workforce optimisation...." Customer Engagement & Automated Help Desk Services
Helpdesk Management with Phone Calls

4.20/5

Read Reviews (13)

"...IFS CE delivers all the ingredients of a traditional call center ACD, while providing a full outbound campaign solution...." Customer Engagement & Automated Help Desk Services
PEER EXPERIENCES
Engagement Management with Offline, On Premises and Phone Calls

4.72/5

Read Reviews (24)

"...Delivered on-premise or in the cloud, IFS Customer Engagement (CE) combines all the ingredients of a traditional call center Automatic Call Distributer (ACD) while also providing the widest range of non-voice channels in the market as part of a single solution. ..." Customer Engagement & Automated Help Desk Services
engaging and following up

4.72/5

Read Reviews (11)

Call Recording with Phone Calls

4.42/5

Read Reviews (15)

"...As standard, the core platform provides Interactive Voice Response (IVR), call recording, workflow and extensive workforce optimisation...." Customer Engagement & Automated Help Desk Services
Helpdesk Management with Phone Calls

4.20/5

Read Reviews (13)

"...IFS CE delivers all the ingredients of a traditional call center ACD, while providing a full outbound campaign solution...." Customer Engagement & Automated Help Desk Services

6+ more Business Use Cases

Our AI advisor, Wyz, harnessed 201 insights from peers and experts to help you assess how these IFS Customer Engagement use cases fit your Customer Success Platform needs.

Based on peer insights

Cuspera recommends IFS Customer Engagement for

Use Cases Engagement Management , Call Recording , Helpdesk Management
Medium Offline, On Premises, Phone Calls
Features Dashboard, Recording
Business Priority Acquire Customers

Peers used IFS Customer Engagement to Acquire customers

Peer and Expert Opinion on Features

for IFS Customer Engagement

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.08/5

Read Reviews (11)
Recording

4.25/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Dashboard

4.08/5

Read Reviews (11)
Recording

4.25/5

Read Reviews (10)

IT and Other Capabilities

for IFS Customer Engagement

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.27/5

Read Reviews (18)
Data Import

4.20/5

Read Reviews (15)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.27/5

Read Reviews (18)
Data Import

4.20/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.31/5

Read Reviews (50)
Phone Support

3.40/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.31/5

Read Reviews (50)
Phone Support

3.40/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.31/5

Read Reviews (3)
Custom Reports

4.22/5

Read Reviews (13)
Analytics

3.95/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.31/5

Read Reviews (3)
Custom Reports

4.22/5

Read Reviews (13)
Analytics

3.95/5

Read Reviews (12)

Software Failure Risk Guidance

?

for IFS Customer Engagement

Overall Risk Meter

Low Medium High

Top Failure Risks for IFS Customer Engagement

Vendor Profile Details

Company Name

IFS

Company Website

https://www.ifs.com/us/

HQ Location

300 Park Boulevard, Suite 555, Itasca, IL 60143 US