IFS Customer Engagement Overview
IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service.
It delivers a range of AI-powered self-service solutions, giving customers the freedom to track their orders, resolve their problems and schedule and amend their service appointments. It elevates phone-based service and enables outbound campaigns, chatbots and virtual assistants provide immediate answers to customer queries, give field service a competitive edge with real-time comms for customers, transform service desk productivity with the latest in digital automation, and empower agents to deliver faster, smarter service.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well IFS Customer Engagement solved their Customer Success Platform needs. Cuspera uses 201 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Acquire Customers is the most popular business priority peers achieved using IFS Customer Engagement.
Use Cases
Peers recommend Engagement Management , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using IFS Customer Engagement.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Offline, On Premises and Phone Calls |
4.72/5 ★ |
"...Delivered on-premise or in the cloud, IFS Customer Engagement (CE) combines all the ingredients of a traditional call center Automatic Call Distributer (ACD) while also providing the widest range of non-voice channels in the market as part of a single solution. ..." Customer Engagement & Automated Help Desk Services |
| engaging and following up |
4.57/5 ★ |
"...Delivered on-premise or in the cloud, IFS Customer Engagement (CE) combines all the ingredients of a traditional call center Automatic Call Distributer (ACD) while also providing the widest range of non-voice channels in the market as part of a single solution. ..." Customer Engagement & Automated Help Desk Services |
| Call Recording with Phone Calls |
4.42/5 ★ |
"...As standard, the core platform provides Interactive Voice Response (IVR), call recording, workflow and extensive workforce optimisation...." Customer Engagement & Automated Help Desk Services |
| Helpdesk Management with Phone Calls |
4.20/5 ★ |
"...IFS CE delivers all the ingredients of a traditional call center ACD, while providing a full outbound campaign solution...." Customer Engagement & Automated Help Desk Services |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Offline, On Premises and Phone Calls |
4.72/5 ★ |
"...Delivered on-premise or in the cloud, IFS Customer Engagement (CE) combines all the ingredients of a traditional call center Automatic Call Distributer (ACD) while also providing the widest range of non-voice channels in the market as part of a single solution. ..." Customer Engagement & Automated Help Desk Services |
|
| engaging and following up |
4.72/5 ★ |
| Call Recording with Phone Calls |
4.42/5 ★ |
"...As standard, the core platform provides Interactive Voice Response (IVR), call recording, workflow and extensive workforce optimisation...." Customer Engagement & Automated Help Desk Services |
|
| Helpdesk Management with Phone Calls |
4.20/5 ★ |
"...IFS CE delivers all the ingredients of a traditional call center ACD, while providing a full outbound campaign solution...." Customer Engagement & Automated Help Desk Services |
|
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 201 insights from peers and experts to help you assess how these IFS Customer Engagement use cases fit your Customer Success Platform needs.
Peers used IFS Customer Engagement to Acquire customers
Peer and Expert Opinion on Features
for IFS Customer Engagement
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (11) |
| Recording | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (11) |
| Recording | Read Reviews (10) |
IT and Other Capabilities
for IFS Customer Engagement
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for IFS Customer Engagement
Overall Risk Meter
Top Failure Risks for IFS Customer Engagement
Vendor Profile Details
Company Name
IFS
Company Website
https://www.ifs.com/us/HQ Location
300 Park Boulevard, Suite 555, Itasca, IL 60143 US
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