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Compare Help Scout vs SolarWinds Service Desk

Failure Risk Guidance Security Report ?

Failure Risk for Help Scout medium Failure Risk for SolarWinds Service Desk medium
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Comparison Summary

This comparison report of Help Scout vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 10216 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Help Scout and SolarWinds Service Desk

Help Scout, SolarWinds Service Desk, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Help Scout covers Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour

"(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. " - Carter Whitley

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Help Scout

Focus area

Help Scout is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Help Scout for

Software Failure Risk

  • medium

About

Help Scout | Simple Customer Service Software and Education

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Financials

SERIES B

M&A

Business Need

Total Processes
(we found evidences for)

71

61

Total Goals
(we found evidences for)

8

13

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (352)

Read Reviews (640)

workflow management

Read Reviews (97)

Read Reviews (258)

engagement management

Read Reviews (88)

Read Reviews (46)

engaging and following up

Read Reviews (37)

Read Reviews (35)

knowledge management

Read Reviews (75)

Read Reviews (116)

creating knowledge base

Read Reviews (2)

Read Reviews (5)

sharing knowledge

Read Reviews (1)

Read Reviews (6)

communication management

Read Reviews (68)

Read Reviews (69)

sending & publishing communications

Read Reviews (48)

Read Reviews (51)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (14)

collaboration

Read Reviews (64)

Read Reviews (14)

training & onboarding

Read Reviews (51)

Read Reviews (60)

customer feedback management

Read Reviews (39)

Read Reviews (71)

measuring customer satisfaction

Read Reviews (19)

Read Reviews (46)

measuring net promoter score

Read Reviews (10)

Read Reviews (2)

sales document management

Read Reviews (20)

Read Reviews (103)

contract management

Read Reviews (3)

Read Reviews (99)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

contact list management

Read Reviews (19)

Read Reviews (6)

rating and review management

Read Reviews (15)

Read Reviews (13)

revenue cycle management

Read Reviews (11)

Read Reviews (2)

social media management

Read Reviews (9)

Read Reviews (19)

social media analytics

Read Reviews (7)

Read Reviews (12)

scheduling post to social media

Read Reviews (0)

Read Reviews (2)

engaging on social media

Read Reviews (0)

Read Reviews (3)

competitive intelligence

Read Reviews (7)

Read Reviews (4)

content management

Read Reviews (7)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (1)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (2)

products & pricelist management

Read Reviews (4)

Read Reviews (10)

relationship management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (8)

community building

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (1)

sales call management

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (1)

Read Reviews (2)

category management

Read Reviews (1)

Read Reviews (7)

license management

Read Reviews (0)

Read Reviews (5)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting