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Compare HappyFox Help Desk vs Gorgias

Comparison Summary

For HappyFox Help Desk vs Gorgias comparison, Our AI algorithm looked at 2797 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using HappyFox Help Desk and Gorgias to solve their respective business needs.

Pros and cons of HappyFox Help Desk and Gorgias

HappyFox Help Desk is more suited to businesses that require Helpdesk Management and Knowledge Management with User Generated Content where as Gorgias is focused towards Helpdesk Management and Rating And Review Management with User Generated Content .

logo HappyFox Help Desk

Focus area

Software Failure Risk

  • low

logo Gorgias

Focus area

Software Failure Risk

  • low

About

Help Desk Software | Customer Support Software | Support Ticket ...

Gorgias is an all-in-one helpdesk for Shopify merchants..

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

42

43

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


workflow management


engagement management

engaging and following up


social media management

social media analytics


rating and review management


contact list management


relationship management


competitive intelligence


lifetime value management


training & onboarding




customer case management


products & pricelist management


sales call management



community building



generation of new leads


sales document management


conversion management


customise loyalty program


loyalty management

customise loyalty program



touchpoint management


channel management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • See 4 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Increase customer life time value

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • social media

  • e-mail

  • chat

  • phone calls

  • user generated content

  • Facebook

  • blogs

  • offline

  • point of sale

  • website

  • Instagram

  • See 8 more
  • social media

  • e-mail

  • chat

  • phone calls

  • user generated content

  • Facebook

  • blogs

  • offline

  • point of sale

  • website

  • Instagram

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting