Gong: Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Salestrail: Salestrail is the #1 automated call tracking software for business and sales teams. It tracks and records mobile, WhatsApp, and telephony solution calls.
This comparison report of Gong vs. Salestrail is based on a specific set of business needs and context. The comparison uses 24019 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gong and Salestrail
Gong, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence, whereas Salestrail belong to a category of solutions that help Sales Performance Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gong covers Sales Call Management with Phone Calls, Call Coaching with Phone Calls, Deal Analytics & Insights, Sales Rep Engagement with Phone Calls, etc.
Salestrail focuses on Communication Management with Phone Calls, Workflow Management with Social Media, Generation Of New Leads with E-Mail, Sales Call Management with Phone Calls, etc.
"Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. " - Marc Jacobs
"With the solution, our sales reps have the opportunity to work on mobiles, make sure all sales activities are up-to-date and now we don't miss any sales opportunities due to human mistakes. " - Nina Lallukka
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gong and Salestrail: Best activities based on customer satisfaction
Gong in Action: Unique Activities
How does Gong address your Sales Call Management Challenges?
"...It even provides you with an in-call transcript which I find has been consistently very accurate...." Peer review by Christina G, Health Advisor
What makes Gong ideal for Call Coaching?
"...The problem before Gong was managing our call coaching in spreadsheets and links to call recordings that were impossible to navigate...." Peer review by Brad P, Head of Sales Development, Financial Services
How can Gong enhance your Deal Analytics & Insights process?
"...Employee onboarding, training, professional development, competitive intel, predictive pipeline analysis are all perks to the Gong.io software!!...." Peer review by Nicole O., Corporate Account Executive, Education
What solutions does Gong provide for Sales Rep Engagement?
"...I am a terrible note taker on calls as it detracts from my ability to be fully engaged with the dialogue...." Peer review by Jacob B., Marketing and Advertising
How can Gong optimize your Training & Onboarding Workflow?
"...Gong records and transcripts what was said, and then provides value nuggets such as: - Talk ratio - Best practices - Question rate - Phrases / topics of interest I also enjoy how my Manager can listen to my calls whenever they would like to, as well as new hire AE's can also reference the recorded calls for training and continuous learning purposes...." Peer review by Lauren F, Senior Account Executive, Human Resources
Salestrail in Action: Unique Activities
What benefits does Salestrail offer for Workflow Management?
"...Activity graphs Automate data entry Log calls, emails and meetings automatically to Salesforce Add notes by speech Create new Salesforce leads and contacts by scanning business cards Plan ahead Caller ID Instant access to tasks Workflow for task creation Salespeople will enjoy the benefits of a data-rich CRM without spending time on manual logging...." Peer review
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve consistency
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Improve visibility
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Improve efficiency
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Scale best practices
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Shorten ramp up time
- See 3 more
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Increase sales & revenue
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Improve efficiency
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Enhance customer relationships
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Improve visibility
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Gong peer evidence is 77% SMB and Mid-Market. Salestrail peer evidence is 75% Enterprise.
| Gong | Salestrail | |
|---|---|---|
| Peer score | 4.7 | 4.3 |
| Peer insights | 23878 | 141 |
| Top industries |
Computer Software 45.0%
Internet 15.0%
Information Technology And Services 12.0%
|
Mechanical Or Industrial Engineering 73.0%
Media Production 20.0%
Information Technology And Services 7.0%
|
| SMB and Mid-Market | 77.0% | 25.0% |
| Enterprise | 23.0% | 75.0% |
| Pricing | Gong |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Gong news
Gong Unveils Industry-First Revenue Harness, Mission Big Dipper
Gong has launched Mission Big Dipper, an execution layer within its Revenue AI OS, designed to enhance AI agents' governance across the revenue cycle. This includes the Gong Revenue Harness and new Custom Agents for RevOps leaders. The update expands AI-powered sales enablement features, such as Gong Assistant and Gong Enable, to improve workflow automation, deal analysis, and sales coaching.