Gladly: Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. <br> Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. <br> Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right.
Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
This comparison of Gladly vs. Track-It! draws on 1295 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
Gladly supports Omnichannel customer service management, Customer service automation, Omnichannel customer support management, Omnichannel customer support automation, etc.
Track-It! supports Enterprise workflow orchestration, Mainframe operations simplification, Mainframe storage modernization, Big data workflow automation, etc.
Evidence shows that both products are used for Customer engagement, Workforce management.
Gladly also covers Customer support, Customer retention, Customer service management, AI in customer support, etc.
Track-It! also covers Workflow automation, Workload automation, Compliance management, Mainframe modernization, etc.
Top use cases: Gladly vs Track-It!
Use cases tied to Gladly and Track-It! from verified data sources. Click any use case for supporting evidences.
| Gladly | Track-It! |
|---|---|
Top Capabilities: Gladly vs Track-It!
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Gladly vs Track-It!
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Gladly vs Track-It!
Share of peer evidence by company size for Gladly and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.
Gladly and Track-It!: Best activities based on customer satisfaction
Gladly in Action: Unique Activities
What solutions does Gladly provide for Helpdesk Management?
"...Role / Function Number of Employees Call center seat count: Street address City Postal Code Industry ..." Customer Service Webinars
Track-It! in Action: Unique Activities
Why is Track-It! the best choice for Knowledge Management?
"...In the past there had not been such a thing and it was difficult to Google or search for solutions (although they did have a Knowledge Base, but it isn't the same as searching for user generated content)...." Peer review by Joshua S., Manufacturing
What makes Track-It! ideal for License Management?
"...Includes Help Desk, Asset and Software License Management, basic Change Management, a Self Service Portal, and a Mobile Interface, among its many features...." Peer review by Alex Rogers
How does Track-It! facilitate Engagement Management?
"...It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client...." Peer review by Sergio Antonio E, Consultor Independiente
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Gladly news
Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live
Gladly unveiled new agentic commerce capabilities at its annual conference, Gladly Connect Live. These capabilities integrate AI throughout the customer journey, enhancing pre-purchase engagement and post-sale retention. The platform now supports AI platforms like ChatGPT and Perplexity. Additional enhancements include AI performance improvements and a model for human-AI collaboration, aiming to boost customer experience and brand loyalty.
Latest Track-It! news
Helix to advance ServiceOps and help enterprises create measurable business value as it completes carve-out from BMC, under Montagu
Montagu has completed the acquisition of a majority stake in Helix from BMC Software, making Helix an independent company. Helix will focus on enhancing ServiceOps solutions and leveraging AI to optimize IT services for enterprises. BMC retains a minority stake in Helix through KKR's management.
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