Gladly: Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. <br> Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. <br> Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right.
HaloITSM: HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
Introducing Gladly and HaloITSM
Gladly, and HaloITSM belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gladly covers Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.
HaloITSM focuses on Helpdesk Management, Workflow Management, Collaboration, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gladly and HaloITSM: Best activities based on customer satisfaction
Gladly in Action: Unique Activities
What Are the key features of Gladly for Helpdesk Management?
"...Role / Function Number of Employees Call center seat count: Street address City Postal Code Industry ..." Online Customer Interaction System
HaloITSM in Action: Unique Activities
What solutions does HaloITSM provide for Workflow Management?
"...Workflow within the organization...." Peer review by Administrator
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Shorten ramp up time
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Increase customer life time value
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 7 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Gladly peer evidence is 92% Enterprise. HaloITSM peer evidence is 83% SMB and Mid-Market.
| Gladly | HaloITSM | |
|---|---|---|
| Peer score | 4.4 | 4.5 |
| Peer insights | 467 | 531 |
| Top industries |
Retail 41.0%
Consumer Services 29.0%
Entertainment 26.0%
|
Information Technology And Services 56.0%
Hospital & Health Care 15.0%
Telecommunications 10.0%
|
| SMB and Mid-Market | 8.0% | 83.0% |
| Enterprise | 92.0% | 17.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Gladly news
Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live
Gladly unveiled new agentic commerce capabilities at its annual conference, Gladly Connect Live. These capabilities integrate AI throughout the customer journey, enhancing pre-purchase engagement and post-sale retention. The platform now supports AI platforms like ChatGPT and Perplexity. Additional enhancements include AI performance improvements and a model for human-AI collaboration, aiming to boost customer experience and brand loyalty.
Latest HaloITSM news
Halo and UST Forge Partnership to Drive Enterprise Service Management
Halo has partnered with UST to integrate its enterprise service management platform into UST's global services portfolio. This collaboration aims to enhance service management capabilities for enterprises, offering improved operational efficiency and faster ROI. UST will provide implementation and advisory services to support the deployment of Halo's platform across multinational environments.
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Other products peers often evaluate alongside these two. Compare each alternative with either product.
