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Freshservice vs SolarWinds Service Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshservice vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 22486 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and SolarWinds Service Desk

Freshservice, SolarWinds Service Desk, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

"Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice. " - Prasad Ramakrishnan

"We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. " - Stephen Jacobs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Freshservice is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Freshservice for

Software Failure Risk

  • medium

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Age

2010

Financials

SERIES H

M&A

Business Need

Total Processes
(we found evidences for)

82

61

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account

engaging on social media


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


category management



competitive intelligence




merger and acquisition


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more
  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting