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Freshservice vs freshdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshservice vs. freshdesk is based on a specific set of business needs and context. The comparison uses 45058 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and freshdesk

Freshservice, freshdesk, Zoho Desk, SolarWinds Service Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

"Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service department...s, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution " - Niv Liran

"In the past one year, we’ve gone from an 87% positive rating to 94% and we are very proud about that. Freshdesk helps us be more 'Awesome'. " - Stefan van den Tol

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Software Failure Risk

  • medium

logo freshdesk

Focus area

freshdesk is better than Freshservice for

Software Failure Risk

  • medium

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Omnichannel Customer support software

Age

2010

2010

Financials

SERIES H

SERIES H

Business Need

Total Processes
(we found evidences for)

82

103

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account

engaging on social media


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management

content publishing


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


category management


campaign management



follower management


competitive intelligence




motivation management


business development


payment management


trade show marketing


distribution management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting