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Freshsales vs Vtiger all-in-one CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshsales vs. Vtiger all-in-one CRM is based on a specific set of business needs and context. The comparison uses 14044 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshsales and Vtiger all-in-one CRM

Freshsales, Vtiger all-in-one CRM, Pipeline CRM, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshsales covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.

Vtiger all-in-one CRM focuses on Opportunity Management, Campaign Management with E-Mail, Collaboration, Sales Document Management with E-Mail, etc.

"Two years ago, we couldn’t measure our conversion rates. We didn’t know which leads went from sign-up, to demo, to closing. Our account executives didn’t know where our leads are coming from, how each deal is progressing, at which stage the deals ar...e dropping off, where they should focus their efforts better and more. We were able to do all this with Freshsales CRM. And these metrics have helped our MRE, SDR and other teams beat all records in Chargebee history on the number of leads enriched, number of demos booked, pipelines created, deals closed and more. " - Germain Brion

"The single biggest driver of customer satisfaction, by far, is ease. Combining self-service knowledge with the transformation of our customer interaction centre and website gives us the confidence to say: buying and enjoying your BMW just got easier. " - BMW Group and Financial Services UK

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshsales

Focus area

Freshsales is better than Vtiger all-in-one CRM for

Software Failure Risk

  • medium

logo Vtiger all-in-one CRM

Focus area

Vtiger all-in-one CRM is better than Freshsales for

Software Failure Risk

  • medium

About

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Vtiger all-in-one CRM | Provide a seamless customer experience across marketing, sales, and customer support

Age

2010

2003

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

107

51

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications




contact list management

creating contact list




generation of new leads


sales call management

meeting management



conversion management


lead qualification

lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic


training & onboarding


pipeline management


campaign monitoring

campaign analytics






sales document management

proposal & quote management

contract management


promotion management


discount management



social media management

social media analytics


relationship management


business development



customer feedback management

measuring customer satisfaction

measuring net promoter score



products & pricelist management


follower management



performance management








customer case management


segmentation and targeting


relationship marketing



knowledge management


rating and review management



competitive intelligence




lifetime value management


opportunity management


revenue cycle management


sales review & feedback


loyalty management



content management


database marketing



conference call management


touchpoint management



calendar management


billing and invoice management



motivation management


channel management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • chat

  • social media

  • offline

  • point of sale

  • website

  • Skype

  • mobile

  • channel partners

  • text SMS

  • Twitter

  • Facebook

  • mobile app

  • user generated content

  • blogs

  • on premises

  • See 14 more
  • e-mail

  • phone calls

  • chat

  • social media

  • offline

  • point of sale

  • website

  • Skype

  • mobile

  • channel partners

  • text SMS

  • Twitter

  • Facebook

  • mobile app

  • user generated content

  • blogs

  • on premises

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting