Freshsales and SAP Customer Experience offer distinct strengths in the CRM landscape. Freshsales excels in comprehensive lead and engagement management, supporting users in large enterprises and sectors like computer software. SAP Customer Experience, with a focus on relationship and contract management, has a strong presence among mid-market users and industries like consumer goods. Each product's array of features, including Freshsales' powerful data import capabilities and SAP's robust analytics, cater to different business needs and operational workflows.
Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
Top use cases: Freshsales vs SAP Customer Experience
Use cases tied to Freshsales and SAP Customer Experience from verified data sources. Click any use case for supporting evidences.
| Freshsales | SAP Customer Experience |
|---|---|
Top Capabilities: Freshsales vs SAP Customer Experience
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Freshsales vs SAP Customer Experience
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Freshsales vs SAP Customer Experience
Share of peer evidence by company size for Freshsales and SAP Customer Experience. Each product segments add up to 100%. Click any segment for supporting evidence.
| Freshsales | SAP Customer Experience | |
|---|---|---|
| Key Capabilities Supported | Freshsales supports engagement management and workflow management, aligning with enterprise operational needs for managing communications and leads. → | SAP Customer Experience empowers users with sales document and helpdesk management, aligning well with mid-sized businesses needing robust relationship management. → |
| Business Goals | Freshsales aims to increase sales and enhance customer relationships, making it suitable for enterprises focused on boosting revenue and customer retention. → | SAP Customer Experience facilitates enhancing customer relationships and acquiring customers, appealing to businesses focused on market expansion. → |
| Core Features | Freshsales stands out with its extensive data import and custom reporting features, offering robust solutions for large data handling and analysis. → | SAP Customer Experience offers strong analytics and integration capabilities, benefiting users needing comprehensive data insights and connectivity. → |
| Vendor Support | Freshsales offers 24/7 support, suited for large enterprises requiring constant assistance, alongside phone, email, and chat options. → | SAP Customer Experience provides round-the-clock support with added emphasis on email and chat support, beneficial for midsize organizations with varied needs. → |
| Segments and Industries | Freshsales is predominantly used by large enterprises, especially in computer software and IT services industries. → | SAP Customer Experience is favored by mid-market and small businesses, with significant traction in consumer goods and IT services. → |
| Operational Alignment | Freshsales fits well in operational workflows of large-scale enterprises, offering tools necessary for comprehensive communication and lead management. → | SAP Customer Experience is designed for mid-market environments, supporting tasks that involve detailed relationship and contract management. → |
Applying your context and needs changes the comparison
Freshsales and SAP Customer Experience: Best activities based on customer satisfaction
Freshsales in Action: Unique Activities
How can Freshsales enhance your Engagement Management process?
"...It is very helpful in tracking and maintaining the communication and follow-up for outgoing prospecting calls and emails...." Peer review by Account Manager in Sales
How efficiently Does Freshsales manage your Communication Management?
"...Now I can send bulk emails and track their opens so that I can quickly followup the prospects ...." Peer review by Verified Reviewer, Information Technology and Services
What benefits does Freshsales offer for Workflow Management?
"...With a highly intuitive UI and a powerful feature set including built-in phone and email, AI-based lead scoring, visual deal pipeline, intelligent workflow automations, and customisable visual reports and dashboards, it gives businesses everything they need to manage and scale their sales without having to juggle multiple tools...." Peer review from Freshworks
Why is Freshsales the best choice for Lead Management?
"...Things which I like the best is ease to manage leads in one platform , earlier we used to use different software for each function like email , pipeline etc etc ...." Peer review by Saurabh M, Business Development Manager, Information Technology and Services
What Are the key features of Freshsales for Contact List Management?
"...I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial...." Peer review by Wolfgang B., Print & Digital Media Generalist, Marketing and Advertising
SAP Customer Experience in Action: Unique Activities
Why is SAP Customer Experience the best choice for Sales Document Management?
"...Sales functionality for CRM module involves - Forecasting, Sales planning, Contract management and Territory management all of which managed at one central integrated stream point provided through CRM 1...." Peer review by Krunal R., Apple
How does SAP Customer Experience address your Helpdesk Management Challenges?
"...This module is great for integration with call center ...." Peer review by Somyali G., Senior Consultant
Why is SAP Customer Experience the best choice for Relationship Management?
"...Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation...." Peer review by Estela R., Senior Software Engineer, ENTER
Integrations
Ecosystem partners each product commonly connects with.
Freshsales
SAP Customer Experience
News
Latest Freshsales news
Freshworks expands Freddy AI with email & workflows
Freshworks has expanded its Freddy AI service software, adding workflow creation tools, email support, and agent assistance. New features include AI agent workflows in Freddy AI Agent Studio, Freddy AI Agent for Email, and enhanced file handling. Freddy AI Copilot now offers continuous assistance and a conversational interface. Broader updates include a Model Context Protocol gateway for external AI tool integration and various product improvements.
Latest SAP Customer Experience news
KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking
SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.
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