Comparison Summary
This comparison report of Freshsales vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 12626 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshsales and SAP Customer Experience
Freshsales, SAP Customer Experience, Pipeline CRM, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshsales covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.
SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
"Being a startup, we wanted to use the best tool and not an old cumbersome one. Freshsales automated multiple business interactions through integrations and helped organize our sales process. A next-gen CRM like Freshsales was the one for our team. " - Joey Frasier
"SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night. " - Dirk Muehlhaeuser
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Freshsales for
Software Failure Risk
About
AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure
Software to understand customers and engage them while growing revenue
Age
2010
1972
Financials
SERIES H
IPO
Business Need
Total Processes
(we found evidences for)
107
101
Total Goals
(we found evidences for)
13
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve internal communications
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Improve ROI
-
Improve visibility
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Scale best practices
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Enter new markets internationally or locally
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Improve stakeholder relations
-
Grow market share
-
Launch new products
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Shorten ramp up time
- See 10 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
Top Channels
Channels Used
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phone calls
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channel partners
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promotions
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social media
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offline
-
omnichannel
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mobile
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e-mail
-
point of sale
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on premises
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chat
-
website
-
user generated content
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blogs
-
mobile app
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trade shows
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text SMS
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support groups
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events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
-
phone calls
-
channel partners
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promotions
-
social media
-
offline
-
omnichannel
-
mobile
-
e-mail
-
point of sale
-
on premises
-
chat
-
website
-
user generated content
-
blogs
-
mobile app
-
trade shows
-
text SMS
-
support groups
-
events
-
Whatsapp
-
Facebook
-
Slack
-
Twitter
-
video
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
