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Compare Freshsales vs Agile CRM

Comparison Summary

This comparison report of Freshsales vs. Agile CRM is based on a specific set of business needs and context. The comparison uses 15636 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshsales and Agile CRM

Freshsales, Agile CRM, Pipeline CRM, Pipedrive, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshsales covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.

Agile CRM focuses on Contact List Management with E-Mail, Communication Management with E-Mail, Helpdesk Management with E-Mail, Engagement Management with E-Mail, etc.

"Doesn't take long to learn the system. Doesn't feel like you need a tech person or CRM architect to build functions [and we get] more transparency into what is happening with our customers. " - Logan Hansen

"We have tried 6 CRM's in the past year and this is definitely the best (pricing and features) " - Jez John

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshsales

Focus area

Freshsales is better than Agile CRM for

Software Failure Risk

  • medium

logo Agile CRM

Focus area

Agile CRM is better than Freshsales for

Software Failure Risk

  • medium

About

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Agile CRM | Automate your sales, marketing, and service in one platform

Age

2010

2012

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

107

103

Total Goals
(we found evidences for)

13

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications




contact list management

creating contact list




generation of new leads


sales call management

meeting management



conversion management


lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic


training & onboarding


pipeline management


campaign monitoring

campaign analytics






sales document management

proposal & quote management

contract management


promotion management


discount management



social media management

social media analytics

managing social media account


relationship management


business development



customer feedback management

measuring customer satisfaction

measuring net promoter score


account management


products & pricelist management


follower management



performance management








customer case management


segmentation and targeting


relationship marketing



knowledge management


rating and review management



competitive intelligence




lifetime value management


opportunity management


revenue cycle management


sales review & feedback


loyalty management

identify target customers



content management


database marketing



conference call management


touchpoint management



calendar management


billing and invoice management



motivation management


channel management




category management


social media marketing


subscription management




Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Improve internal communications

  • Improve stakeholder relations

  • Build brand awareness

  • Reduce bounce

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • website

  • social media

  • phone calls

  • user generated content

  • blogs

  • newsletter

  • text SMS

  • Facebook

  • LinkedIn

  • chat

  • video

  • mobile

  • Twitter

  • offline

  • Facebook page

  • point of sale

  • mobile app

  • games

  • Skype

  • promotions

  • review sites

  • Amazon

  • events

  • trade shows

  • coupons

  • on premises

  • Instagram

  • See 25 more
  • e-mail

  • website

  • social media

  • phone calls

  • user generated content

  • blogs

  • newsletter

  • text SMS

  • Facebook

  • LinkedIn

  • chat

  • video

  • mobile

  • Twitter

  • offline

  • Facebook page

  • point of sale

  • mobile app

  • games

  • Skype

  • promotions

  • review sites

  • Amazon

  • events

  • trade shows

  • coupons

  • on premises

  • Instagram

  • See 25 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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high

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting