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Compare Freshdesk Customer Success vs Gainsight CS

Comparison Summary

For Freshdesk Customer Success vs Gainsight CS comparison, Our AI algorithm looked at 1507 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshdesk Customer Success and Gainsight CS to solve their respective business needs.

Pros and cons of Freshdesk Customer Success and Gainsight CS

Freshdesk Customer Success is more suited to businesses that require Workflow Management and Engagement Management where as Gainsight CS is focused towards Engagement Management with Mobile and Customer Feedback Management .

logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than Gainsight CS for

Software Failure Risk

  • medium

logo Gainsight CS

Focus area

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

Customer Success Software to Retain and Grow Customers at Scale

Age

2010

2011

Financials

Series G

Series E

Business Need

Total Processes
(we found evidences for)

39

48

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


workflow management


engagement management

engaging and following up



training & onboarding


lifetime value management


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications


helpdesk management



contact list management


sales document management

contract management




social media management

social media analytics


competitive intelligence


products & pricelist management


customer case management


rating and review management


campaign management


generation of new leads


sales call management


renewal management



advocacy management



relationship management




category management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more
  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting