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Compare Freshdesk Customer Success vs Gainsight CS

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Customer Success medium Failure Risk for Gainsight CS medium
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Comparison Summary

For Freshdesk Customer Success vs Gainsight CS comparison, Our AI algorithm looked at 1507 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshdesk Customer Success and Gainsight CS to solve their respective business needs.

Pros and cons of Freshdesk Customer Success and Gainsight CS

Freshdesk Customer Success is more suited to businesses that require Workflow Management and Engagement Management where as Gainsight CS is focused towards Engagement Management with Mobile and Customer Feedback Management .

logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than Gainsight CS for

Software Failure Risk

  • medium

logo Gainsight CS

Focus area

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

Customer Success Software to Retain and Grow Customers at Scale

Age

2010

2011

Financials

Series G

Series E

Business Need

Total Processes
(we found evidences for)

39

48

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (83)

Read Reviews (8)

engagement management

Read Reviews (66)

Read Reviews (29)

engaging and following up

Read Reviews (42)

Read Reviews (23)

lead analytics

Read Reviews (29)

Read Reviews (0)

training & onboarding

Read Reviews (19)

Read Reviews (3)

lifetime value management

Read Reviews (11)

Read Reviews (2)

customer feedback management

Read Reviews (9)

Read Reviews (17)

measuring net promoter score

Read Reviews (7)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

communication management

Read Reviews (7)

Read Reviews (1)

sending & publishing communications

Read Reviews (7)

Read Reviews (1)

helpdesk management

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (1)

sales document management

Read Reviews (4)

Read Reviews (2)

contract management

Read Reviews (4)

Read Reviews (1)

social media management

Read Reviews (3)

Read Reviews (1)

social media analytics

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (2)

campaign management

Read Reviews (2)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (2)

sales call management

Read Reviews (2)

Read Reviews (2)

renewal management

Read Reviews (2)

Read Reviews (1)

advocacy management

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (5)

category management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting