Overview: Forsta (formerly Confirmit) and Zonka Feedback as Customer Feedback Management Category solutions.
Forsta excels in enabling market research with diverse feedback collection channels and robust support, catering to enterprises in research-heavy sectors. Zonka Feedback stands out in detailed feedback analysis and customer satisfaction improvement, finding a niche in healthcare and retail sectors. Both tools offer strong analytics and integration capabilities, aligning with varied business needs.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.
Forsta (formerly Confirmit) and Zonka Feedback: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta supports market research, collecting feedback, and engaging conversational surveys, aligning with firms needing comprehensive customer insight. read more →
Zonka Feedback focuses on collecting feedback and measuring customer satisfaction scores, ideal for businesses seeking customer insights. read more →
Business Goals
Forsta caters to improving customer satisfaction and entering new markets, which suits global enterprises aiming to expand. read more →
Zonka Feedback primarily helps improve customer satisfaction, aligning with businesses focusing on customer retention. read more →
Core Features
Forsta's standout features include robust analytics and custom reports, supporting detailed data analysis needs of enterprises. read more →
Zonka Feedback boasts strong analytics and custom reporting features, fitting businesses requiring in-depth feedback analysis. read more →
Vendor Support
Forsta offers 24/7 support with diverse channels like chat and phone, appealing to users needing constant assistance. read more →
Zonka Feedback provides 24/7 support with emphasis on email and phone, matching businesses needing ongoing help. read more →
Segments and Industries
Forsta primarily serves enterprise and large enterprise customers in research-heavy industries like management consulting. read more →
Zonka Feedback is popular among small to mid-sized enterprises and those in healthcare and retail. read more →
Operational Alignment
Forsta fits into operational workflows of large enterprises, meeting complex data needs with its extensive features. read more →
Zonka Feedback integrates into operations of small to mid-sized firms, suiting the needs of dynamic environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What makes Forsta (formerly Confirmit) ideal for Market Research?
What benefits does Forsta (formerly Confirmit) offer for Engaging Conversational Surveys?
How does Forsta (formerly Confirmit) address your Campaign Management Challenges?
Zonka Feedback in Action: Unique Use Cases
What solutions does Zonka Feedback provide for Collecting Feedback?
What makes Zonka Feedback ideal for Communication Management?
What makes Zonka Feedback ideal for Automated Workflows?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Zonka Feedback Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How can Forsta (formerly Confirmit) enhance your Social Media Management process?