Overview: Forsta (formerly Confirmit) and Survio as Customer Feedback Management Category solutions.
Forsta and Survio both excel in the Customer Feedback Management sector, but they cater to different needs. Forsta is tailored for enterprises with advanced analytics and AI-powered insights, making it ideal for research-heavy industries. Its robust 24/7 support ensures operational continuity for large-scale organizations. On the other hand, Survio is suitable for education and retail sectors, offering ease of use and sufficient support options for smaller to mid-sized enterprises, focusing on improving efficiency and social media presence.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Survio: Survio helps create surveys quickly and easily, collecting data and generating professional reports. It offers templates, mobile-ready surveys, and multi-channel data collection for deeper respondent insights.
Forsta (formerly Confirmit) and Survio: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta supports market research, feedback collection, and engaging surveys. It focuses on large-scale research and campaign management, aligning with the needs of enterprise-level operations. read more →
Survio helps with feedback collection, CSAT measuring, and publication management. It's geared towards enhancing communication efficiency and managing social presence effectively. read more →
Business Goals
Forsta aims to enhance customer satisfaction, facilitate customer acquisition, and support market expansion. Enterprises looking to improve ROI find these goals beneficial. read more →
Survio focuses on improving operational efficiency and boosting digital presence. It's tailored for businesses looking to streamline communications and enhance social media integration. read more →
Core Features
Forsta stands out with robust analytics, custom reporting, and strong data management features. These are vital for enterprises needing detailed insights and integration capabilities. read more →
Survio offers custom reports and analytics with a focus on data import and export features. Its simplicity suits organizations seeking efficient data handling with essential security. read more →
Vendor Support
Forsta provides extensive 24/7 support, aligning with enterprise requirements for constant availability. This level of support suits complex and large-scale operations. read more →
Survio offers email and chat support, with availability around the clock. This flexibility supports businesses with varying support needs. read more →
Segments and Industries
Forsta serves research-heavy industries like management consulting and IT. It predominantly supports enterprises and large businesses requiring extensive capabilities for growth. read more →
Survio is popular in education and retail sectors. Its focus on large and mid-market segments offers accessible solutions for improving operational tasks. read more →
Operational Alignment
Forsta's design caters to large-scale operations, fitting well within established workflows. It's optimized for enterprises with complex structures needing integrated feedback solutions. read more →
Survio integrates easily with communication and management tasks, ideal for educational and retail environments that prioritize straightforward operations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What makes Forsta (formerly Confirmit) ideal for Market Research?
What makes Forsta (formerly Confirmit) ideal for Engaging Conversational Surveys?
Why is Forsta (formerly Confirmit) the best choice for Campaign Management?
Survio in Action: Unique Use Cases
How does Survio facilitate Collecting Feedback?
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Survio Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How does Forsta (formerly Confirmit) facilitate Social Media Management?