Overview: Disqus and Google Voice as Community Management Category solutions.

Disqus and Google Voice offer distinct capabilities within community management solutions. Disqus is geared towards managing online interactions and content, appealing to enterprises in IT and education. It emphasizes custom reporting and privacy, with website integration. Google Voice excels in telecommunication management, serving diverse segments, including healthcare. It boasts extensive call handling features and seamless integration, supporting mobile and offline channels. Each product has tailored support services, aligning with their specific operational demands.

Disqus: Disqus is trusted by more publishers for audience engagement and community growth. On-site communities are built and understood better with Disqus.

Google Voice: Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Disqus and Google Voice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Disqus facilitates communication and engagement management, which suits organizations focusing on handling online content, public relations, and follower interaction. read more →

Google Voice focuses on sales call, conference call, and communication management, designed for businesses requiring robust telecommunication solutions. read more →

Business Goals

With Disqus, businesses can build brand awareness and acquire customers, making it beneficial for enterprises looking to establish online presence and thought leadership. read more →

Google Voice helps businesses enhance customer relationships and enter new markets, catering to organizations aiming to expand their geographical reach. read more →

Core Features

Disqus offers custom reports and ensures data security, ideal for IT services and education sectors in need of compliance and privacy-focused features. read more →

Google Voice provides AI-powered call management and extensive integration capabilities, suitable for firms needing advanced telephony features. read more →

Vendor Support

Disqus supports users primarily through 24/7 support services, accommodating large enterprises that require around-the-clock assistance. read more →

Google Voice provides comprehensive phone support, reflecting its focus on real-time communication needs and diverse user segments. read more →

Segments and Industries

Disqus primarily serves large enterprises in IT and education, aligning with businesses needing robust online content management tools. read more →

Google Voice appeals to a wide range of customers including healthcare and education, with a significant number of small to large enterprises adopting it. read more →

Operational Alignment

Disqus integrates seamlessly with website and social media platforms, fitting well into enterprises that heavily rely on digital engagement. read more →

Google Voice is suitable for telephone and mobile communication, fitting businesses that prioritize extensive internal and external telecommunication. read more →