Delighted platform vs. Qualtrics CoreXM: Comparing Best Customer Feedback Management Solutions 2026

Overview: Delighted platform and Qualtrics CoreXM as Customer Feedback Management Category solutions.

Delighted platform excels in gathering feedback and managing communication, finding favor with large enterprises and tech industries. It combines analytics with effortless integration to boost customer satisfaction. Meanwhile, Qualtrics CoreXM leads in analytics and supports diverse industries, especially education. It offers extensive customer support and training to drive market research and customer acquisition, making it suitable for both mid-market and small businesses.

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Top use cases: Delighted platform vs Qualtrics CoreXM

Use cases tied to Delighted platform and Qualtrics CoreXM from verified data sources. Click any use case for supporting evidences.

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Top Capabilities: Delighted platform vs Qualtrics CoreXM

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Delighted platform vs Qualtrics CoreXM

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Delighted platform vs Qualtrics CoreXM

Share of peer evidence by company size for Delighted platform and Qualtrics CoreXM. Each product segments add up to 100%. Click any segment for supporting evidence.

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Key Capabilities Supported Delighted platform focuses on collecting feedback and measuring net promoter scores, integrating well into customer satisfaction operations. → Qualtrics CoreXM enhances market research and conversational survey capabilities, offering comprehensive solutions for detailed customer insights. →
Business Goals Delighted platform helps improve customer satisfaction and acquire customers while scaling best practices to enhance brand loyalty. → Qualtrics CoreXM supports growing market share and building brand awareness, crucial for businesses aiming to expand and deepen customer relationships. →
Core Features Delighted platform provides custom reports and seamless integration, addressing the need for tailored analytics and data handling in tech-driven sectors. → Qualtrics CoreXM stands out with advanced analytics and extensive data import features, appealing to organizations conducting in-depth market research. →
Vendor Support Delighted offers 24/7 and multi-channel support, aligning with enterprises requiring consistent and reliable service communication. → Qualtrics CoreXM emphasizes training and onboarding alongside continuous support, beneficial for businesses needing comprehensive user assistance. →
Segments and Industries Delighted platform is predominantly used by large enterprises in Information Technology and Services, fitting tech-forward and large-scale needs. → Qualtrics CoreXM caters to education, research, and a broad range of industries, aligning with varied market demands and expansive user bases. →
Operational Alignment Delighted platform integrates with promotional and email channels, complementing enterprise workflows focused on maximizing customer engagement. → Qualtrics CoreXM is versatile across online and offline channels, suitable for mid-market and small businesses seeking multichannel engagement. →
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Delighted platform and Qualtrics CoreXM: Best activities based on customer satisfaction

Delighted platform in Action: Unique Activities

How can Delighted platform optimize your Collecting Feedback Workflow?
Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.
"...With a few clicks we’re able to survey our customers and immediately gather feedback...." Testimonial by Josh Bean, Director of Marketing, Base
How can Delighted platform optimize your Engaging Conversational Surveys Workflow?
Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.
"...Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support...." Testimonial by Ben Angel, Head of Customer Success & Support, Envoy
What solutions does Delighted platform provide for Helpdesk Management?
Delighted provides comprehensive Helpdesk Management capabilities, including a dedicated support team for setup and troubleshooting, a user-friendly Help Center with tutorials and best practices, and various integrations with other platforms to streamline workflows. Delighted's support is primarily offered through email, though phone support is not currently available.
"...The vendor also offers 'concierge' support to help customers be successful with the platform...." Peer review

Qualtrics CoreXM in Action: Unique Activities

What Are the key features of Qualtrics CoreXM for Market Research?
Qualtrics provides a comprehensive platform for market research, offering a depth of features not found in other platforms. It enables users to create and conduct intricate surveys, collect and analyze data, and gain actionable insights. However, Qualtrics’ focus on academic research limits its capabilities for specific market research needs.
"...Market research, customer & employee feedback -Ease of use -Functionality and depth of features..." Peer review by Dillon T.
What benefits does Qualtrics CoreXM offer for Social Media Management?
The platform facilitates the creation and execution of complex surveys, allowing for the collection of data through diverse channels, including social media. It incorporates robust analytical and reporting features, enabling users to generate digestible insights from quantitative data. The platform lacks the ability to directly share results on social media or automatically export contact information.
"...Qualtirics also makes doing market research super easy with all the different means of collecting data, analyzing and reporting...." Peer review by Fiona M., Research

News

Latest Qualtrics CoreXM news

Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI

Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.

08/09/2026 - source