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CustomerSure vs Qualaroo: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CustomerSure vs. Qualaroo is based on a specific set of business needs and context. The comparison uses 2439 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CustomerSure and Qualaroo

CustomerSure, Qualaroo, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.

Qualaroo focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys with Mobile, Social Media Management with Website, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CustomerSure

Focus area

CustomerSure is better than Qualaroo for

Software Failure Risk

  • medium

logo Qualaroo

Focus area

Qualaroo is better than CustomerSure for

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

Customer and User Feedback Software

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

57

Total Goals
(we found evidences for)

7

12

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


competitive intelligence


workflow management


communication management

sending & publishing communications


sales document management

proposal & quote management


loyalty management


social media analytics


social media management

social media analytics



generation of new leads




sales call management




segmentation and targeting


products & pricelist management


lifetime value management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve ROI

  • Build brand awareness

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Grow market share

  • See 9 more

Top Channels

Channels Used

  • promotions

  • website

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • chat

  • social media

  • offline

  • display advertisement

  • out of home

  • billboards

  • newsletter

  • Facebook

  • on premises

  • text SMS

  • review sites

  • Slack

  • Amazon

  • point of sale

  • print media

  • magazine

  • eBay

  • video

  • user generated content

  • blogs

  • See 23 more
  • promotions

  • website

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • chat

  • social media

  • offline

  • display advertisement

  • out of home

  • billboards

  • newsletter

  • Facebook

  • on premises

  • text SMS

  • review sites

  • Slack

  • Amazon

  • point of sale

  • print media

  • magazine

  • eBay

  • video

  • user generated content

  • blogs

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting