Chattermill: Product updates, Customer stories, and Insights | 2026 Cuspera

Chattermill helped Footasylum improve delivery speed and cut shipping costs by 8%. Footasylum used Chattermill to analyze customer feedback and find delivery issues. The platform unified feedback fro...m NPS surveys, CSAT responses, and Trustpilot reviews. This led to a 42.8% reduction in contacts per transaction. Footasylum also improved its Trustpilot rating from 3.9 to 4.4 stars.
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Chattermill helped a large North American fashion retailer analyze product return reasons. The team used Chattermill to find issues with top-selling dresses, like non-adjustable straps and front pane...l length. They improved product designs and added fit tips, leading to a 10% reduction in return rates for one item and a 50% reduction for styles with fit tips. Analysis speed increased by 6x, and NPS at a major store rose by 53 points.
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Chattermill helped Wise analyze customer feedback across 69 countries. Wise used Chattermill's AI and text analytics to get real-time insights in many languages. This let Wise focus on features that ...improved NPS and drove growth. Over 60% of Wise's revenue growth came from word of mouth. Chattermill made it easy for Wise to scale a data-driven, customer-focused culture.
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Uber used Chattermill to analyze customer feedback and improve rider experience. They started with NPS surveys but needed deeper insights. Chattermill's AI turned open-ended feedback into clear, acti...onable data. Uber expanded from one region to five mega-regions using Chattermill. Over 400 Uber team members now use the platform for CX, operations, product, and support.
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HelloFresh used Chattermill to analyze customer feedback and improve their products. They faced challenges with customer retention and needed to understand customer needs better. By using Chattermill...’s AI Feedback Analytics and dashboards, they identified trends and made data-driven decisions. This led to 7 new brands, 500% more recipe options, and revenue growth from €0.3B in 2015 to €7B in 2023.
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Chattermill helps Frubana analyze restaurant feedback and improve customer retention. The platform provides support analytics to boost customer service and digitalization. Frubana uses Chattermill to... track driver satisfaction and develop retention strategies. Employee Net Promoter Score analysis supports management in keeping employees happy. Frubana leverages data to connect restaurants with suppliers and reduce food waste.
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