Chattermill Overview

Chattermill leverages AI to transform customer feedback into actionable insights swiftly. By consolidating diverse feedback sources, it provides a comprehensive view of customer sentiment, crucial for understanding customer priorities. The platform's AI-driven analytics enable businesses to dissect open-ended feedback, converting it into valuable voice-of-the-customer insights within hours. This rapid analysis aids companies in identifying key factors influencing customer experience (CX), directly linking these insights to metrics like revenue and retention. Chattermill’s capability to handle feedback at scale makes it an essential tool for CX, VOC, and product teams, aiming to enhance customer satisfaction and strategic decision-making.

Use Cases

Customers recommend Collecting Feedback, Advertisement, Automated Workflows, as the business use cases that they have been most satisfied with while using Chattermill.

Other use cases:

  • Engaging Conversational Surveys
  • Collaboration
  • Helpdesk Management
  • Rating And Review Management
  • Competitive Intelligence
  • Customise Loyalty Program
  • Generation Of New Leads
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chattermill.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Product Experience
  • Improve Digital And Social Presence
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Chattermill Use-Cases and Business Priorities: Customer Satisfaction Data

Chattermill works with different mediums / channels such as User Generated Content. and Blogs.

Chattermill's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Chattermill support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Chattermill analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is also easy to set dashboards for targeted teams and help them follow up on the chosen topics...." Peer review by Yann Ber L, Senior Representative Customer Service Excellence, Professional Training & Coaching

Chattermill, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chattermill employs AI to unify and analyze customer feedback data automatically. Insights are provided to understand the voice of the customers effectively.

Popular Business Setting

for Chattermill

Top Industries

  • Retail
  • Internet
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Chattermill is popular in Retail, Internet, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Chattermill Use Cases

What benefits does Chattermill offer for Collecting Feedback?

Why is Chattermill the best choice for Automated Workflows?

Why is Chattermill the best choice for Engaging Conversational Surveys?

How does Chattermill facilitate Collaboration?

16+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Chattermill solved their Customer Feedback Management needs. Cuspera uses 493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber used Chattermill to analyze customer feedback and improve rider experience. They started with NPS surveys but needed deeper insights. Chattermill's AI turned open-ended feedback into clear, acti...onable data. Uber expanded from one region to five mega-regions using Chattermill. Over 400 Uber team members now use the platform for CX, operations, product, and support.

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Retail

CASE STUDY Outletcity

Chattermill helped Outletcity improve their NPS by 13%. The team reduced negative sentiment in customer feedback by 33% from 2020 to 2023. They saved 10-20 hours each week on manual feedback analysis.... Outletcity unified feedback from five sources and analyzed over 100,000 customer comments each year. Chattermill's AI-powered analytics and easy integrations made it simple to get actionable insights and share them across teams.

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Financial Services

CASE STUDY Qonto

Chattermill helped Qonto save over 80 hours of manual work each week. Qonto used Chattermill’s Customer Feedback Analytics to automate the process of categorizing customer responses. This let staff f...ocus on important work that drives retention. The platform made it easy to share customer insights across the company. Qonto also launched a weekly customer insights newsletter and improved their feedback loop with detractors.

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Financial Services

CASE STUDY Wise

Chattermill helped Wise analyze customer feedback across 69 countries. Wise used Chattermill's AI and text analytics to get real-time insights in many languages. This let Wise focus on features that ...improved NPS and drove growth. Over 60% of Wise's revenue growth came from word of mouth. Chattermill made it easy for Wise to scale a data-driven, customer-focused culture.

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Consumer Electronics

CASE STUDY musicMagpie

Chattermill helped musicMagpie handle over 70,000 customer contacts each month. The platform unified feedback from live chat, support tickets, reviews, and surveys. AI-based analytics replaced manual... tagging, saving 200+ hours of work. Three teams used Chattermill to make better decisions. musicMagpie improved delivery and logistics during peak seasons by acting on real-time customer insights.

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Financial Services

CASE STUDY Zepz

Chattermill helps Zepz, the fintech behind WorldRemit and Sendwave, align teams around customer insights. Zepz needed to move away from manual, ad-hoc customer insights. Chattermill unified feedback ...from surveys, app reviews, and public reviews. Product, technology, and customer care teams now use the same customer experience intelligence. Zepz can now make better decisions and improve what matters most to users.

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lightning

Peers used Chattermill for Collecting feedback and advertisement

Chattermill Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (15)
Analytics

4.36/5 ★

Read Reviews (106)
Custom Reports

3.59/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (15)
Analytics

4.36/5 ★

Read Reviews (106)
Custom Reports

3.59/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Chattermill

Overall Risk Meter

Low Medium High

Top Failure Risks for Chattermill

Chattermill Limited Profile

Company Name

Chattermill Limited

Company Website

https://chattermill.com/

HQ Location

145 City Road, London, UK EC1V 1LP, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A