Chattermill Overview

Chattermill leverages AI to transform customer feedback into actionable insights swiftly. By consolidating diverse feedback sources, it provides a comprehensive view of customer sentiment, crucial for understanding customer priorities. The platform's AI-driven analytics enable businesses to dissect open-ended feedback, converting it into valuable voice-of-the-customer insights within hours. This rapid analysis aids companies in identifying key factors influencing customer experience (CX), directly linking these insights to metrics like revenue and retention. Chattermill’s capability to handle feedback at scale makes it an essential tool for CX, VOC, and product teams, aiming to enhance customer satisfaction and strategic decision-making.

Use Cases

Customers recommend Collecting Feedback, Advertisement, Automated Workflows, as the business use cases that they have been most satisfied with while using Chattermill.

Other use cases:

  • Engaging Conversational Surveys
  • Collaboration
  • Helpdesk Management
  • Rating And Review Management
  • Competitive Intelligence
  • Customise Loyalty Program
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chattermill.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Product Experience
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Chattermill Use-Cases and Business Priorities: Customer Satisfaction Data

Chattermill works with different mediums / channels such as User Generated Content. and Blogs.

Chattermill's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Chattermill support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Chattermill analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The sentiment analysis is such a valuable metric that is completely missed when looking solely at an NPS/CSAT score alone...." Peer review by Internal Consultant

Chattermill, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chattermill employs AI to unify and analyze customer feedback data automatically. Insights are provided to understand the voice of the customers effectively.

Popular Business Setting

for Chattermill

Top Industries

  • Retail
  • Internet
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Chattermill is popular in Retail, Internet, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Chattermill Customer wins, Customer success stories, Case studies

What benefits does Chattermill offer for Collecting Feedback?

What makes Chattermill ideal for Automated Workflows?

Why is Chattermill the best choice for Engaging Conversational Surveys?

What solutions does Chattermill provide for Collaboration?

41 buyers and buying teams have used Cuspera to assess how well Chattermill solved their Customer Feedback Management needs. Cuspera uses 493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Limehome - Hospitality - Medium

Chattermill helped Limehome, a tech-driven hospitality brand, improve guest satisfaction by turning scattered feedback into actionable insights. Julia Zuber built a feedback engine that identified a ...pillow issue affecting sleep quality. The team piloted new pillows, monitored real-time sentiment, and scaled the solution, which boosted review scores and reduced support volume. Chattermill's analytics empowered frontline teams to act fast on guest feedback, driving better customer experience and operational efficiency.

Read on →

E.ON Next - Utilities

Chattermill's XLG Acceleration Program helped E.ON Next improve customer experience. E.ON Next used the platform to break down team silos and map customer journeys. They gained access to shared insig...hts and deep reports. As a result, E.ON Next increased NPS by 144%, boosted their Customer Happiness Index by 48%, and raised their app store rating from 1.1 to 4.8. The company now leads in NPS in the energy industry.

Read on →

Cleo - Financial Services

Chattermill helped Cleo analyze customer feedback from users in the UK and US. Cleo used Chattermill to identify what users liked and to measure new features. Insights from Chattermill led Cleo to cr...eate the popular 'Roast Mode' feature. Cleo doubled its NPS in the US, grew to over 2.5 million users, and expanded its team to more than 300 people. Chattermill made it easier for Cleo to act on feedback and improve their product.

Read on →

BlaBlaCar - Transportation/trucking/railroad

Chattermill helped BlaBlaCar analyze feedback from 26 million users across 21 countries. The team struggled to manage large volumes of feedback and needed a scalable solution. Chattermill provided fe...edback analytics, custom reports, and alerts. BlaBlaCar used these tools to find pain points, monitor NPS, and reduce churn risk. The platform enabled faster feature adoption and improved user experience.

Read on →

HelloFresh - Food & Beverages

HelloFresh used Chattermill to analyze customer feedback and improve their products. They faced challenges with customer retention and needed to understand customer needs better. By using Chattermill...’s AI Feedback Analytics and dashboards, they identified trends and made data-driven decisions. This led to 7 new brands, 500% more recipe options, and revenue growth from €0.3B in 2015 to €7B in 2023.

Read on →

Qonto - Financial Services

Chattermill helped Qonto save over 80 hours of manual work each week. Qonto used Chattermill’s Customer Feedback Analytics to automate the process of categorizing customer responses. This let staff f...ocus on important work that drives retention. The platform made it easy to share customer insights across the company. Qonto also launched a weekly customer insights newsletter and improved their feedback loop with detractors.

Read on →
lightning

Peers used Chattermill for Collecting feedback and advertisement

Chattermill Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (15)
Analytics

4.36/5 ★

Read Reviews (106)
Custom Reports

3.59/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (15)
Analytics

4.36/5 ★

Read Reviews (106)
Custom Reports

3.59/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Chattermill

Overall Risk Meter

Low Medium High

Top Failure Risks for Chattermill

Chattermill Limited Profile

Company Name

Chattermill Limited

Company Website

https://chattermill.com/

HQ Location

145 City Road, London, UK EC1V 1LP, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A