Chattermill Overview

Chattermill leverages AI to transform customer feedback into actionable insights swiftly. By consolidating diverse feedback sources, it provides a comprehensive view of customer sentiment, crucial for understanding customer priorities. The platform's AI-driven analytics enable businesses to dissect open-ended feedback, converting it into valuable voice-of-the-customer insights within hours. This rapid analysis aids companies in identifying key factors influencing customer experience (CX), directly linking these insights to metrics like revenue and retention. Chattermill’s capability to handle feedback at scale makes it an essential tool for CX, VOC, and product teams, aiming to enhance customer satisfaction and strategic decision-making.

Use Cases

Customers recommend Collecting Feedback, Advertisement, Automated Workflows, as the business use cases that they have been most satisfied with while using Chattermill.

Other use cases:

  • Engaging Conversational Surveys
  • Collaboration
  • Helpdesk Management
  • Rating And Review Management
  • Competitive Intelligence
  • Customise Loyalty Program
  • Generation Of New Leads
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chattermill.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Product Experience
  • Improve Digital And Social Presence
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Chattermill Use-Cases and Business Priorities: Customer Satisfaction Data

Chattermill works with different mediums / channels such as User Generated Content. and Blogs.

Chattermill's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Chattermill support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Chattermill analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With Chattermill you can take unstructured customer feedback from a variety of sources and generate clear and actionable insights in real time...." Peer review

Chattermill, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chattermill employs AI to unify and analyze customer feedback data automatically. Insights are provided to understand the voice of the customers effectively.

Popular Business Setting

for Chattermill

Top Industries

  • Retail
  • Internet
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Chattermill is popular in Retail, Internet, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Chattermill Use Cases

How efficiently Does Chattermill manage your Collecting Feedback?

How efficiently Does Chattermill manage your Automated Workflows?

What solutions does Chattermill provide for Engaging Conversational Surveys?

How does Chattermill address your Collaboration Challenges?

16+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Chattermill solved their Customer Feedback Management needs. Cuspera uses 493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Hospitality

CASE STUDY Limehome

Chattermill helped Limehome use customer feedback to improve guest experiences and drive company growth. Limehome used Chattermill’s analytics to make decisions across all teams. They saw a 20% incre...ase in NPS over a year. 95% of employees now use customer insights to guide their work. Limehome also achieved 81% growth in nights booked from 2021 to 2023. The platform enabled fast action on guest feedback, leading to better comfort and service.

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Food & Beverages

CASE STUDY HelloFresh

Chattermill helps HelloFresh use customer feedback to improve products and keep customers. HelloFresh uses Chattermill to find out what customers like and what needs fixing. The platform helps teams ...see what drives customer happiness and where to make changes. HelloFresh made a recyclable insulation pouch after seeing feedback about packaging. Customers who got the new pouch canceled 33% less because of packaging. HelloFresh also grew average order value by 5x and increased orders per customer by 4%.

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Retail

CASE STUDY Footasylum

Chattermill helped Footasylum analyze customer feedback at scale. The company unified NPS, CSAT, and Trustpilot data to find key trends and issues. Footasylum used Chattermill dashboards to share ins...ights across teams and improve decision-making. They updated their returns policy based on insights and monitored competitors. As a result, Footasylum achieved a 4.4 Trustpilot score, an NPS over 80, and grew revenue by 7% year-on-year to £320M.

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Financial Services

CASE STUDY Qonto

Chattermill Speech Analytics helps Qonto improve their voice of the customer strategy. Qonto used to have fragmented voice data and spent hours on manual analysis. With Chattermill, they now unify fe...edback from all channels and automate speech analysis in real time. The team uses speech-to-text and AI to find themes and customer sentiment in prospect calls. This unified approach helps Qonto spot missing features and needed improvements faster.

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Food & Beverages

CASE STUDY HelloFresh

Chattermill helps HelloFresh improve operational efficiency by giving teams access to customer insights. The Operations Team uses Chattermill to understand feedback about deliveries, packaging, and i...ngredient quality. Chattermill dashboards let different departments see customer sentiment and act quickly. This has reduced negative customer sentiment and prevented churn. Teams now make faster decisions and are more accountable.

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Retail

CASE STUDY Footasylum

Chattermill helped Footasylum improve delivery speed and cut shipping costs by 8%. Footasylum used Chattermill to analyze customer feedback and find delivery issues. The platform unified feedback fro...m NPS surveys, CSAT responses, and Trustpilot reviews. This led to a 42.8% reduction in contacts per transaction. Footasylum also improved its Trustpilot rating from 3.9 to 4.4 stars.

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lightning

Peers used Chattermill for Collecting feedback and advertisement

Chattermill Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (15)
Analytics

4.36/5 ★

Read Reviews (106)
Custom Reports

3.59/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (15)
Analytics

4.36/5 ★

Read Reviews (106)
Custom Reports

3.59/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Chattermill

Overall Risk Meter

Low Medium High

Top Failure Risks for Chattermill

Chattermill Limited Profile

Company Name

Chattermill Limited

Company Website

https://chattermill.com/

HQ Location

145 City Road, London, UK EC1V 1LP, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A