Overview: Clientsuccess and Hiver as Help Desk Category solutions.

Clientsuccess and Hiver, two products in the Help Desk category, aim to enhance customer engagement and operational efficiency. Clientsuccess excels in customer relationship enhancement through robust engagement management and powerful analytics. Meanwhile, Hiver focuses on internal communication and workflow management, making it valuable for larger enterprises seeking collaborative features. Clientsuccess's extensive vendor support and alignment with large enterprises make it ideal for enterprises in tech sectors. Hiver's support for collaborative environments and financial sectors distinguishes it as a versatile tool for larger organizations needing effective teamwork.

Clientsuccess: ClientSuccess is the top-rated CSM software for reducing churn and increasing customer revenue. It is noted for its ease of use and quick implementation.

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Clientsuccess and Hiver: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Clientsuccess supports engagement management and contract management, meeting the needs of users focused on customer relationship enhancement. read more →

Hiver supports collaboration and workflow management, catering to users seeking improved teamwork and communication. read more →

Business Goals

Clientsuccess helps enhance customer relationships and scale best practices, aligning with enterprises aiming to acquire and retain customers. read more →

Hiver focuses on improving internal communications and enhancing customer relationships, targeting businesses seeking visibility and streamlined processes. read more →

Core Features

Clientsuccess offers advanced analytics, data import, and custom reporting, providing essential tools for enterprises analyzing customer data. read more →

Hiver includes custom reporting and integration features, appealing to companies needing effective data handling and workflow automation. read more →

Vendor Support

Clientsuccess provides comprehensive support options including training and 24/7 assistance, supporting user needs for reliable customer service. read more →

Hiver offers 24/7 support and email support, ensuring user needs for continuous assistance are met. read more →

Segments and Industries

Clientsuccess serves enterprises primarily in computer software and IT services, showcasing its suitability for tech-focused sectors. read more →

Hiver caters to large enterprises across financial services and marketing sectors, making it apt for industries requiring strong internal collaboration. read more →

Operational Alignment

Clientsuccess aligns with enterprise-scale operations seeking to optimize customer engagement and program management. read more →

Hiver fits into large organizational workflows requiring enhanced collaboration and communication management. read more →