In comparing Clicktools and GetFeedback, both products excel in the Customer Feedback Management space but cater to slightly different needs and user profiles. Clicktools showcases a strong presence in the enterprise sector with emphasis on integration and custom reporting, making it ideal for large-scale operations. In contrast, GetFeedback focuses more broadly on customer acquisition and satisfaction, providing advanced analytics and comprehensive integration, fitting well with businesses aiming to scale customer interactions.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Top use cases: Clicktools vs GetFeedback
Use cases tied to Clicktools and GetFeedback from verified data sources. Click any use case for supporting evidences.
| Clicktools | GetFeedback |
|---|---|
Top Capabilities: Clicktools vs GetFeedback
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Clicktools vs GetFeedback
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Clicktools vs GetFeedback
Share of peer evidence by company size for Clicktools and GetFeedback. Each product segments add up to 100%. Click any segment for supporting evidence.
| Clicktools | GetFeedback | |
|---|---|---|
| Key Capabilities Supported | Clicktools provides tools for collecting feedback and measuring customer satisfaction efficiently. It also supports conversational surveys and seamless follow-up processes, making it ideal for enterprises. → | GetFeedback excels in feedback collection and offers substantial support for measuring the net promoter score and customer satisfaction. It also supports conversational surveys, aligning well with marketing needs. → |
| Business Goals | Clicktools helps in improving customer satisfaction and enhances thought leadership for organizations focused on maintaining employee experiences. → | GetFeedback targets improving customer satisfaction and acquiring new customers, being an excellent tool for businesses looking to increase revenue and strengthen brand engagement. → |
| Core Features | With strong integration capabilities and custom reporting, Clicktools is perfect for enterprise needs. It offers ease of migration and effective data import/export processes. → | GetFeedback stands out with its robust analytics and integration, supporting AI-powered features, making it a great choice for businesses seeking advanced data-driven insights. → |
| Vendor Support | Clicktools provides 24/7 support, including email and phone support. It’s fantastic for enterprises needing reliable assistance. → | GetFeedback offers extensive 24/7 vendor support along with helpful training and onboarding, fitting well for users preferring more hands-on guidance. → |
| Segments and Industries | Predominantly used by the software and IT sectors, Clicktools serves enterprise and mid-market segments effectively. → | GetFeedback is widely adopted across various industries like IT and computer software, serving enterprise and large businesses effectively. → |
| Operational Alignment | Designed for enterprise-scale operations, Clicktools integrates seamlessly with existing workflows, providing high adaptability for complex environments. → | GetFeedback fits seamlessly into diverse operational workflows with its automated workflows, perfect for businesses aiming to streamline operations. → |
Applying your context and needs changes the comparison
Clicktools and GetFeedback: Best activities based on customer satisfaction
Clicktools in Action: Unique Activities
What solutions does Clicktools provide for Collecting Feedback?
"...It is well suited for companies who want to measure customer satisfaction...." Peer review by Verified User, Vice-President in Other, Information Technology and Services
What benefits does Clicktools offer for Engaging Conversational Surveys?
"...Clicktools is being used for: Post support issue (closed-case) follow-up...." Peer review by Richard Reiter, Director Technical Support, ERT (previously PHT Corporation)
GetFeedback in Action: Unique Activities
What makes GetFeedback ideal for Training & Onboarding?
"...GetFeedback allows us to quickly and easily customize surveys that allow our onboarding process to go much smoother and be much more efficient...." Peer review by User
What benefits does GetFeedback offer for Campaign Management?
"...GetFeedback is a popular feedback management program that makes it simple to create attractive, on-brand surveys that enhance response rates...." Peer review from Featured Customers
What Are the key features of GetFeedback for Automated Workflows?
"...This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight...." Peer review by Scott Superko, Senior Analyst, Renewals and Customer Success Operations, Okta, Inc.
Integrations
Ecosystem partners each product commonly connects with.
Clicktools
News
Latest Clicktools news
KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking
SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.
Latest GetFeedback news
SurveyMonkey Unveils AI-Enhanced Platform Prioritizing Human Insight
SurveyMonkey has launched an AI-enhanced survey platform aimed at small businesses, offering features like AI-generated suggestions and automated response analysis. The platform allows for adaptive question pathways, enabling real-time customization based on participant responses, and aims to balance AI capabilities with human insights to improve customer feedback analysis and engagement.
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