Overview: Cisco Jabber and Google Hangouts Chat as Team Collaboration Category solutions.
Cisco Jabber excels in offering a wide array of team collaboration functionalities like communication management and conference call handling. It appeals largely to mid-market and enterprise customers in IT services. Google Hangouts Chat, while more specialized, focuses on efficient communication tools, primarily serving enterprise and educational users. Both platforms provide essential security and privacy features suitable for a range of industries, with Cisco Jabber offering extensive support options.
Cisco Jabber: Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.
Google Hangouts Chat: Google Chat facilitates secure online messaging and collaboration for individuals, groups, and businesses. Powerful features from Google Workspace enhance connectivity and teamwork.
Cisco Jabber and Google Hangouts Chat: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Cisco Jabber facilitates comprehensive collaboration and communication management, supporting tasks like conference call management and content sharing. read more →
Google Hangouts Chat focuses on efficient communication management, enhancing capabilities in sending and publishing communications and content sharing. read more →
Business Goals
Cisco Jabber aims to improve internal communications and enhance customer relationships, aligning with enterprises seeking to boost efficiency. read more →
Google Hangouts Chat supports business goals like improving internal communications and entering new markets, appealing to businesses looking for growth in these areas. read more →
Core Features
Cisco Jabber integrates strong security and compliance features with the ease of data import/export and advanced integration. read more →
Google Hangouts Chat offers security and privacy with robust integration capabilities tailored for digital-first teams. read more →
Vendor Support
Cisco Jabber provides extensive support via phone and 24/7 assistance, crucial for businesses needing constant availability. read more →
Google Hangouts Chat offers support through chat and email, suitable for businesses prioritizing digital communication. read more →
Segments and Industries
Predominantly used by medium and large enterprises in IT and healthcare sectors, Cisco Jabber supports complex industry requirements. read more →
Google Hangouts Chat commonly serves large enterprises and educational institutions, meeting the distinct needs of these segments. read more →
Operational Alignment
Ideal for large-scale implementations, Cisco Jabber integrates seamlessly into diverse operational environments in tech sectors. read more →
Google Hangouts Chat fits well into educational and enterprise settings, facilitating communication-centric workflows. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Cisco Jabber in Action: Unique Use Cases
How can Cisco Jabber enhance your Collaboration process?
How can Cisco Jabber optimize your Communication Management Workflow?
What Are the key features of Cisco Jabber for Conference Call Management?
Why is Cisco Jabber the best choice for Helpdesk Management?
Why is Cisco Jabber the best choice for Contact List Management?
Integrations
Few Cisco Jabber Integrations
Few Google Hangouts Chat Integrations
News
Latest Cisco Jabber News
At RSAC 2025 , Cisco announces bevy of security announcements to leverage its strength in networking
At RSAC 2025, Cisco announced multiple security enhancements, including updates to Cisco XDR and Cyber Vision, leveraging its networking expertise to strengthen its cybersecurity portfolio.
Latest Google Hangouts Chat News
KPMG Invests $100M in Google Cloud Alliance to Accelerate Enterprise Adoption of AI
KPMG invests $100M in Google Cloud to enhance AI adoption through their alliance.
