Overview: CheckMarket Survey and UserVoice as Customer Feedback Management Category solutions.
CheckMarket Survey and UserVoice both offer robust solutions in the Customer Feedback Management category. CheckMarket Survey excels with its comprehensive helpdesk management and extensive vendor support, making it ideal for various enterprise needs. UserVoice, however, shines with its wide-ranging feedback collection capabilities and international market entry support, catering especially to the tech and software sectors. Both provide diverse features and excellent support, each tailored to slightly different strategic goals.
CheckMarket Survey: Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
CheckMarket Survey and UserVoice: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
CheckMarket Survey focuses on helpdesk management and proposal management. Its capabilities serve businesses in capturing feedback and improving customer interactions. read more →
UserVoice strongly supports collecting feedback and conducting engaging surveys, aligning with companies interested in refining communication strategies and reaching international markets. read more →
Business Goals
CheckMarket Survey aids businesses aiming to enhance customer satisfaction and scale best practices. It supports capturing insights to drive loyalty and service improvements. read more →
UserVoice helps firms aiming to boost customer satisfaction and expand market presence. It's a fitting choice for those prioritizing employee experience and visibility. read more →
Core Features
CheckMarket Survey features custom reports and analytics, with a focus on data import and export, fitting those who value detailed reporting and seamless data handling. read more →
UserVoice offers advanced analytics and custom reports, with robust integration options, suitable for tech-driven environments seeking AI-enhanced features. read more →
Vendor Support
CheckMarket Survey provides extensive support with 24/7 availability, phone, chat, and email, meeting needs for ongoing assistance across different touchpoints. read more →
UserVoice excels with 24/7 support, focusing on immediate assistance via chat and phone, appealing to users valuing real-time problem-solving. read more →
Segments and Industries
CheckMarket Survey is popular among enterprises and large businesses, especially in IT, government, and non-profit sectors, showcasing its adaptability. read more →
UserVoice is widely used in the software and internet industries, catering to enterprises and large businesses, with a strong foothold in tech sectors. read more →
Operational Alignment
CheckMarket Survey integrates well within enterprise workflows, favoring environments with a need for structured data management and communication channels. read more →
UserVoice fits seamlessly into tech operations, ideal for businesses looking to improve feedback systems and expand market engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
CheckMarket Survey in Action: Unique Use Cases
What benefits does CheckMarket Survey offer for Helpdesk Management?
UserVoice in Action: Unique Use Cases
What Are the key features of UserVoice for Collecting Feedback?
How can UserVoice optimize your Engaging Conversational Surveys Workflow?
What solutions does UserVoice provide for Products & Pricelist Management?
What benefits does UserVoice offer for Communication Management?
What solutions does UserVoice provide for Knowledge Management?
Alternatives
Integrations
Few CheckMarket Survey Integrations
Few UserVoice Integrations
News
Latest CheckMarket Survey News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
