Overview: CheckMarket Survey and Customer Thermometer as Customer Feedback Management Category solutions.
CheckMarket Survey is tailored for larger enterprises, offering a wide array of capabilities such as helpdesk management and measuring net promoter scores. Its core features like analytics and custom reports cater to businesses aiming to improve customer satisfaction and scale best practices. In contrast, Customer Thermometer boasts strong data integration and feedback collection capabilities, with a notable focus on improving customer satisfaction and lifetime value. It serves a diverse range of industries, including telecom and HR, with equally robust support options.
CheckMarket Survey: Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.
Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.
CheckMarket Survey and Customer Thermometer: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
CheckMarket Survey supports helpdesk management, net promoter score measurement, and engaging conversational surveys, making it ideal for businesses seeking comprehensive feedback channels. read more →
Customer Thermometer excels in collecting feedback and measuring CSAT, focusing on engaging conversational surveys to enhance customer insights efficiently. read more →
Business Goals
CheckMarket Survey helps improve customer satisfaction and scale best practices, aligning with strategic goals of acquiring customers. read more →
Customer Thermometer focuses on improving customer satisfaction and acquiring customers, while also aiming to increase lifetime value and improve stakeholder relations. read more →
Core Features
CheckMarket Survey features analytics, data import/export, and custom reports, meeting needs for data-driven insights and compliance. read more →
Customer Thermometer offers robust data import, integration, and AI-powered capabilities, fulfilling diverse analytics and reporting needs. read more →
Vendor Support
CheckMarket Survey provides 24/7, chat, email, and phone support to assist various customer needs anytime. read more →
Customer Thermometer ensures 24/7 support, including phone and email assistance, catering to operational queries efficiently. read more →
Segments and Industries
CheckMarket Survey serves enterprises, large enterprises, government, and non-profit sectors effectively with its comprehensive features. read more →
Customer Thermometer is used extensively by telecommunications and HR industries, accommodating their unique feedback requirements. read more →
Operational Alignment
CheckMarket Survey fits well into enterprise-level operations, supporting complex tasks with robust data management features. read more →
Customer Thermometer aligns with varied operational scales, offering flexible feedback mechanisms suited for mid-market to large enterprises. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
CheckMarket Survey in Action: Unique Use Cases
What Are the key features of CheckMarket Survey for Helpdesk Management?
What Are the key features of CheckMarket Survey for Engaging Conversational Surveys?
Customer Thermometer in Action: Unique Use Cases
What makes Customer Thermometer ideal for Collecting Feedback?
What benefits does Customer Thermometer offer for Rating And Review Management?
Alternatives
Integrations
Few CheckMarket Survey Integrations
Few Customer Thermometer Integrations
News
Latest CheckMarket Survey News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
