Comparison Summary
This comparison report of Blue Platform vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 1699 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Blue Platform and Medallia Agent Connect
Blue Platform, Medallia Agent Connect, SelectSurvey.NET, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Blue Platform covers Collecting Feedback, Communication Management with E-Mail, Engaging Conversational Surveys, Social Media Management, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"It's been a pleasure working with the Blue implementation team on this challenging and complicated project. Alexandra went above and beyond to assist us in making sure our pilot deployment went without a glitch. Thank you everyone! " - Agata N
"In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can me...asure performance on a more granular level. " - Nick Martin
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than Blue Platform for
Software Failure Risk
About
Blue | Experience Management | Software ...
Empower your customer service teams from anywhere
Age
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
22
35
Total Goals
(we found evidences for)
2
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
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games
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website
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offline
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user generated content
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blogs
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on premises
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video
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point of sale
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coupons
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Slack
- See 11 more
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phone calls
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promotions
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chat
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e-mail
-
games
-
website
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offline
-
user generated content
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blogs
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on premises
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video
-
point of sale
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coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
