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BigCommerce vs EKM: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of BigCommerce vs. EKM is based on a specific set of business needs and context. The comparison uses 12793 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BigCommerce and EKM

BigCommerce, EKM, WooCommerce, Shopify, etc., belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BigCommerce covers Products & Pricelist Management, Helpdesk Management with Chat, Social Media Management with Promotions, Communication Management with User Generated Content, etc.

EKM focuses on Loyalty Management with User Generated Content, Communication Management with Social Media, Social Media Management with Social Media, Sales Document Management, etc.

"We now have this foundational, yet versatile platform, where we do not have to find all these other partners each time we want to do something new. BigCommerce has done the work for us vetting hundreds of apps that allow us to pick and choose what w...e want and have the confidence of knowing it will work with the platform. " - Josie Natori

"If we have any issues we’ve got an account manager on hand to talk to that can talk us through it, but from day one we’ve been able to do everything ourselves with ease. " - Keith Builders Merchants

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BigCommerce

Focus area

BigCommerce is better than EKM for

Software Failure Risk

  • medium

logo EKM

Focus area

Software Failure Risk

  • low

About

Ecommerce Solutions Through Open-Platform Flexibility | BigCommerce

ekm.com - The Leading UK Ecommerce Wesbite Platform

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

117

45

Total Goals
(we found evidences for)

20

9

Top Processes

Evidences indicate better relative satisfaction


products & pricelist management


helpdesk management


social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media

monitoring social media


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


promotion management


content management

content publishing



training & onboarding


sales document management

proposal & quote management

contract management



identify target customers

customise loyalty program



channel management


touchpoint management


campaign management

campaign analytics

campaign monitoring


discount management


rating and review management


community building


lifetime value management


workflow management


knowledge management




account management


generation of new leads


social media marketing


business development


referral management



payment management


conversion management




influencer marketing


contact list management


category management


customer feedback management

measuring customer satisfaction


trade show marketing


relationship management




segmentation and targeting


international marketing


revenue cycle management



lead qualification

lead qualification: technographic


sales review & feedback



competitive intelligence


compliance & governance


personalized marketing


subscription management


bundling of products



courses & assessment

create learning path





relationship marketing







billing and invoice management




Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve ROI

  • Grow market share

  • Launch new products

  • Improve brand engagement

  • Improve efficiency

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve consistency

  • Manage risk

  • Improve visibility

  • Increase average basket value

  • See 17 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Build brand awareness

  • Scale best practices

  • Launch new products

  • Improve efficiency

  • Grow market share

  • See 6 more

Top Channels

Channels Used

  • social media

  • website

  • user generated content

  • blogs

  • e-mail

  • offline

  • point of sale

  • promotions

  • display advertisement

  • newsletter

  • video

  • Facebook

  • Twitter

  • phone calls

  • See 11 more
  • social media

  • website

  • user generated content

  • blogs

  • e-mail

  • offline

  • point of sale

  • promotions

  • display advertisement

  • newsletter

  • video

  • Facebook

  • Twitter

  • phone calls

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting