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AskNicely vs SmartSurvey: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of AskNicely vs. SmartSurvey is based on a specific set of business needs and context. The comparison uses 9968 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and SmartSurvey

AskNicely, SmartSurvey, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

SmartSurvey focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

"The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. " - Cath Stone

"“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us eve...n better as an organisation. In fact, so much so that a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future. " - Aisha Abdullah

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than SmartSurvey for

Software Failure Risk

  • low

logo SmartSurvey

Focus area

SmartSurvey is better than AskNicely for

Software Failure Risk

  • low

About

Customer Feedback tool to win on customer experience

Feedback Management Tool to create online surveys and forms

Age

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

62

Total Goals
(we found evidences for)

16

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

engaging on social media

scheduling post to social media


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management




knowledge management



lead qualification


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

Top Channels

Channels Used

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more
  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting