cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Alida vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Alida medium Failure Risk for SurveySparrow NPS low
Know More

Comparison Summary

This comparison report of Alida vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 4448 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Alida and SurveySparrow NPS

Alida, SurveySparrow NPS, Qualtrics Customer Experience, Cvent online survey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Alida covers Engaging Conversational Surveys, Collecting Feedback, Advertisement with Social Media, Market Research, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Alida

Focus area

Software Failure Risk

  • medium

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Alida for

Software Failure Risk

  • low

About

Customer experience and insights platform for broad feedback and deep insights from the customers.

Survey Platform that turn customers into Promoters.

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

56

Total Goals
(we found evidences for)

15

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (69)

Read Reviews (195)

engaging and following up

Read Reviews (51)

Read Reviews (148)

customer feedback management

Read Reviews (55)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (10)

Read Reviews (20)

measuring net promoter score

Read Reviews (2)

Read Reviews (86)

advertisement

Read Reviews (19)

Read Reviews (4)

market research

Read Reviews (15)

Read Reviews (36)

product marketing

Read Reviews (9)

Read Reviews (8)

generation of new leads

Read Reviews (9)

Read Reviews (13)

loyalty management

Read Reviews (6)

Read Reviews (2)

identify target customers

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (6)

Read Reviews (22)

sending & publishing communications

Read Reviews (2)

Read Reviews (21)

helpdesk management

Read Reviews (5)

Read Reviews (26)

lifetime value management

Read Reviews (5)

Read Reviews (2)

campaign management

Read Reviews (4)

Read Reviews (3)

social media management

Read Reviews (4)

Read Reviews (26)

engaging on social media

Read Reviews (4)

Read Reviews (2)

social media analytics

Read Reviews (0)

Read Reviews (13)

content management

Read Reviews (3)

Read Reviews (1)

content publishing

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

category management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (1)

Read Reviews (9)

lead qualification

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (12)

sales document management

Read Reviews (1)

Read Reviews (3)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (1)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (25)

competitive intelligence

Read Reviews (0)

Read Reviews (7)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

rating and review management

Read Reviews (0)

Read Reviews (3)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Increase customer life time value

  • See 12 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting