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Compare Alchemer Enterprise Feedback Management Platform vs SmartSurvey

Comparison Summary

For Alchemer Enterprise Feedback Management Platform vs SmartSurvey comparison, Our AI algorithm looked at 10207 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Alchemer Enterprise Feedback Management Platform and SmartSurvey to solve their respective business needs.

Pros and cons of Alchemer Enterprise Feedback Management Platform and SmartSurvey

Alchemer Enterprise Feedback Management Platform is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as SmartSurvey is focused towards Collecting Feedback and Engaging Conversational Surveys .

Both Alchemer Enterprise Feedback Management Platform and SmartSurvey are Customer Feedback Management software, peers recommend Alchemer Enterprise Feedback Management Platform for training & onboarding where as SmartSurvey is more known for social media management .

logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than SmartSurvey for

Software Failure Risk

  • low

logo SmartSurvey

Focus area

SmartSurvey is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk

  • low

About

Online Survey Software that helps you transform to a truly customer-centric organization

Feedback Management Tool to create online surveys and forms

Age

2006

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

71

62

Total Goals
(we found evidences for)

16

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


social media management

social media analytics

scheduling post to social media

engaging on social media



workflow management




contact list management


products & pricelist management


sales document management

contract management

proposal & quote management


lead qualification

lead qualification: technographic

lead qualification: demographic


competitive intelligence




campaign management


rating and review management


sales review & feedback


segmentation and targeting



generation of new leads




courses & assessment

create learning path



sales call management


community marketing


lifetime value management


loyalty management

identify target customers

customise loyalty program


business development



community building



knowledge management


motivation management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more
  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

Top Channels

Channels Used

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more
  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting