Guiding you to choose between Alchemer Enterprise Feedback Management Platform vs. SmartSurvey: 2024

Comparison Summary

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than SmartSurvey for

training & onboarding

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SmartSurvey

Focus area

SmartSurvey is better than Alchemer Enterprise Feedback Management Platform for

social media management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and SmartSurvey

How does Alchemer Enterprise Feedback Management Platform and SmartSurvey address your Collecting Feedback Challenges?

Alchemer Enterprise Feedback Management Platform and Smartsurvey are both used for collecting feedback. Alchemer provides a broad range of features and options for customization, while Smartsurvey offers a variety of question types. Alchemer integrates with third-party tools, but lacks an app for mobile management, while Smartsurvey provides an easy-to-use interface for creating surveys.

"...If you do any amount of data collection/surveying - from customer service surveys to voting to so much more - SG is the best...." Peer review by Elise D., Research

"...It is perfect to gain opinions on the journalism story that I am writing, but I can see it being super useful for business owners or administrators looking for feedback from customers/clients on services and products...." Peer review by Autumn F, Circulation Desk Assistant, Marketing and Advertising

How does Alchemer Enterprise Feedback Management Platform and SmartSurvey address your Engaging Conversational Surveys Challenges?

Alchemer Enterprise Feedback Management Platform and Smartsurvey both offer tools for creating engaging surveys. Alchemer Enterprise Feedback Management Platform emphasizes flexibility, allowing for various question formats and follow-up questions based on responses. Smartsurvey focuses on user-friendliness and engagement, providing options for mobile-friendly surveys and automated email reminders. Alchemer Enterprise Feedback Management Platform offers a broader range of features, while Smartsurvey excels in automated follow-up and reminders. Both platforms have limitations in customizing survey aesthetics.

"...It allowed me to send follow up emails and create databases...." Peer review by Internal Consultant

"...As a small school wanting to engage both our parents/carers and children we needed a survey tool that was simple to use and easy to analyse results from and SmartSurvey delivered this...." Peer review by Phill Weaver

How can Alchemer Enterprise Feedback Management Platform and SmartSurvey optimize your Market Research Workflow?

Alchemer Enterprise Feedback Management Platform and Smartsurvey are both used for market research. Alchemer Enterprise Feedback Management Platform has powerful features that are useful for large-scale market research studies. Smartsurvey provides tools for a variety of market research needs, including surveys and data analysis. While both platforms are designed for market research, they differ in their focus and features.

"...SG is pretty intuitive to pick up and start building surveys in, whether for evaluation work, research, or marketing...." Peer review by Anand P, Research Coordinator

"...SmartSurvey provides powerful survey tools for vital market research to get the insight you need...." 6 Steps To Conducting An Online Survey

How can Alchemer Enterprise Feedback Management Platform and SmartSurvey enhance your Communication Management process?

Alchemer Enterprise Feedback Management Platform and Smartsurvey both allow users to create and publish surveys through various channels, including email and social media. However, Alchemer offers more advanced features for managing and analyzing survey data, while Smartsurvey emphasizes user-friendly design and intuitive interface. Additionally, Alchemer's email sending functionality has been reported to be inconsistent, while Smartsurvey provides reliable and automated email notifications.

"...I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published...." Peer review by Kenneth C., Digital Marketing Specialist, Marketing and Advertising

"...There is also support for publishing links to the survey via social media such as Twitter or Facebook...." Peer review by Charles S., Executive Committee member, Non-Profit Organization Management

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

How does Alchemer Enterprise Feedback Management Platform facilitate Helpdesk Management?

SmartSurvey in Action: Unique Use Cases

What benefits does SmartSurvey offer for Social Media Management?

Alchemer Enterprise Feedback Management Platform

4.4

SmartSurvey

4.6

About

Online Survey Software that helps you transform to a truly customer-centric organization

Feedback Management Tool to create online surveys and forms

Age

2006

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Alchemer Enterprise Feedback Management Platform vs. SmartSurvey: 2024

Comparison Summary

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than SmartSurvey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SmartSurvey

Focus area

SmartSurvey is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and SmartSurvey

How does Alchemer Enterprise Feedback Management Platform and SmartSurvey address your Collecting Feedback Challenges?

How does Alchemer Enterprise Feedback Management Platform and SmartSurvey address your Engaging Conversational Surveys Challenges?

How can Alchemer Enterprise Feedback Management Platform and SmartSurvey optimize your Market Research Workflow?

How can Alchemer Enterprise Feedback Management Platform and SmartSurvey enhance your Communication Management process?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

How does Alchemer Enterprise Feedback Management Platform facilitate Helpdesk Management?

SmartSurvey in Action: Unique Use Cases

What benefits does SmartSurvey offer for Social Media Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Alchemer Enterprise Feedback Management Platform

Get a personalised risk report for SmartSurvey

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.